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Personale Versorger als spezifische Dienstleister
Dilger, Alexander - 2023
other characteristics that raise management problems and are amenable to institutional-economic analysis. …
Persistent link: https://www.econbiz.de/10014000465
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Modes of Delivery in Services
Christen, Elisabeth; Francois, Joseph - 2010
We develop a new analytical framework for both cross-border services trade and services trade through foreign affiliates, based on heterogeneous firms operating under oligopoly. This leads to direct predictions about choice of services delivery (mode of delivery) at the firm level, and about the...
Persistent link: https://www.econbiz.de/10010294882
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Stand der Literatur zur operativen Steuerung von Dienstleistungsprozessen
Leyer, Michael - 2011
Services are characterised by the integration of customers while the service is produced. This integration leads to interruptions in the processing of a customer order until the customer provides the missing input. Since customer behaviour can be planned to a certain extent only challenges in...
Persistent link: https://www.econbiz.de/10010305891
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Servitization as a Productive Strategy of a Firm – Evidence from the Forest-Based Industries
Viitamo, Esa - 2013
A central aspect of the industrial evolution in the advanced economies is the phenomenon called servitization. In general, the term servitization or product-service transition is used to highlight the change, where the tangible offering of a manufacturing firm is augmented with intangible...
Persistent link: https://www.econbiz.de/10012037634
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Technologieorientiertes Service Engineering in der Kontraktlogistik: Konzeption eines Gestaltungsmodells für die systematische Entwicklung technologiebasierter Logistikdienstleistu...
Spiegel, Timo - 2016
holistic and context-related management approach for the establishment of a technology-oriented service engineering at contract … are used for the conceptual elaboration of the new management approach in course of an abductive research step. The …-oriented development process on the other. The technology management function is regarded as support function for the actual service design …
Persistent link: https://www.econbiz.de/10014433969
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Leistungsmessung der Internen Revision
Hölscher, Luise; Rosenthal, Johannes - 2007
. Whereas the first approach uses management's expectation as a benchmark for material performance and allows for deeper …
Persistent link: https://www.econbiz.de/10010298928
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Public service logic: An appropriate recipe for improving serviceness in the public sector?
Sønderskov, Mette; Rønning, Rolf - In: Administrative Sciences 11 (2021) 3, pp. 1-15
Researchers have made efforts to combine service management theory with public administration theory to develop an … the question through a literature review regarding the main elements of service management in which public service logic …
Persistent link: https://www.econbiz.de/10012612296
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Leadership by customers? New roles of service companies' customers
Maas, Peter; Graf, Albert - In: Zeitschrift für Personalforschung (ZfP) 18 (2004) 3, pp. 329-345
analyzed preferably in the context of marketing and service management. Research shows that the range of roles and functions of …
Persistent link: https://www.econbiz.de/10010435899
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Resale Price Maintenance: Hurting Competitors, Consumers and Yourself
Hunold, Matthias; Muthers, Johannes - 2011
Improving retailers' incentives for service is a prominent efficiency defense for resale price maintenance (RPM). We investigate the incentives of symmetric manufacturers to use RPM when selling products through common retailers who provide services such as pre-sale advice. We show that the...
Persistent link: https://www.econbiz.de/10010294739
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Cross-Border Trade and FDI in Services
Fillat-Castejon, Carmen; Francois, Joseph Francis; … - 2008
Working with a panel dataset of of OECD countries over the decade 1994-2004, we examine linkages between cross-border trade and FDI in the service sectors. We first develop a consistent analytical framework for the application of the gravity model jointly to services trade and commercial...
Persistent link: https://www.econbiz.de/10010294854