In this paper we analyze the impact of information technology and organizational changes on wages using individual level data for 1998/1999. The average impact of IT use on wages turns out to be five to six percent, however, the effects differ across different IT components. Unless employees use...

Between 1993 and 1995, the majority of German firms in services introduced new organizational practices (OC), in particular total quality management systems, certified ISO 9000, lean administration, flatter hierarchies, delegation of authority and ICT-enabled organizational changes). This paper...

This paper provides a new approach to assess the impact of organisational changes fostering employee involvement, performance related pay schemes and other relevant trends in personnel policy on the gender wage gap. Our results indicate that innovative human resource practices tend to limit the...

This paper uses a German employer-employee matched panel data set to investigate the effect of organizational and technological changes on gross job and worker flows. The empirical results indicate that organizational change is skill-biased because it reduces predominantly net employment growth...

This paper includes information on some of the current issues faced by women in civil aviation. Through a sectoral gender lens, it examines employment, women's career cycles and the main decent work opportunities and challenges in the sector. It also identifies ways of accelerating the...

This paper includes information on some of the current issues faced by women in civil aviation. Through a sectoral gender lens, it examines employment, women's career cycles and the main decent work opportunities and challenges in the sector. It also identifies ways of accelerating the...

No concept of corporate management has spread as quickly in global business practice as the Balanced Scorecard (BSC) by Robert S. Kaplan and David P. Norton. This discussion paper examines its origins, theoretical foundation, practical distribution and key points of criticism in the literature a...

Services are characterised by the integration of customers while the service is produced. This integration leads to interruptions in the processing of a customer order until the customer provides the missing input. Since customer behaviour can be planned to a certain extent only challenges in...

In light of a dynamic spread of hard- and software across all elements of society, established companies of all sizes have to absorb digital technologies to stay competitive and realize economic benefits. They have to enter in digital transformations. This dissertation takes the view of and...

There are estimates that up to 30% of hospital costs are due to inefficiently coordinated hospital processes. As a result many hospitals have tried to model and to reengineer their business processes. These efforts have very often been abandoned, because the normally constructed total models of...