Wenn Siemens oder SAP, IBM oder T-Systems Software in Indien entwickeln lassen, dann ist das ein Beispiel für Offshoring. Vor allem um die Folgen für die Beschäftigung in Deutschland gibt es eine lebhafte Kontroverse, die von Unternehmen und Unternehmensberatungen offensiv geführt wird. Zur...

In this paper we investigate an example of a very widely applied model for the delivery of IT services to rural and poor populations. The model is one where limited intervention to support infrastructure and coordinate resources is combined with market-based delivery of IT services to the end...

There is a deep structural transformation going on In the Finnish electrical, electronics and IT services sector. The main reason is a major turning point in ICT due to diminishing production and employment in mobile telecom industry where large amount of high-skill jobs will disappear in the...

In this paper we investigate an example of a very widely applied model for the delivery of IT services to rural and poor populations. The model is one where limited intervention to support infrastructure and coordinate resources is combined with marketbased delivery of IT services to the end...

We develop a new analytical framework for both cross-border services trade and services trade through foreign affiliates, based on heterogeneous firms operating under oligopoly. This leads to direct predictions about choice of services delivery (mode of delivery) at the firm level, and about the...

Services are characterised by the integration of customers while the service is produced. This integration leads to interruptions in the processing of a customer order until the customer provides the missing input. Since customer behaviour can be planned to a certain extent only challenges in...

A central aspect of the industrial evolution in the advanced economies is the phenomenon called servitization. In general, the term servitization or product-service transition is used to highlight the change, where the tangible offering of a manufacturing firm is augmented with intangible...

Um von dem Wachstum des Logistikdienstleistungsmarktes zu profitieren, sich vom harten Preiswettkampf zu lösen und Kunden nachhaltig an sich zu binden, müssen insbesondere die Anbieter komplexer, kundenindividueller Kontraktlogistikleistungen ihre Fähigkeit steigern, neue Servicekonzepte...