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Determinants of customer satisfaction of banking industry in Bangladesh
Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256
This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...
Persistent link: https://www.econbiz.de/10011938313
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Measuring service quality: The opinion of Europeans about utilities
Ferrari, Pieralda A.; Salini, Silvia - 2008
This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...
Persistent link: https://www.econbiz.de/10010270942
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10010305689
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Lack of pupils in German riding schools? A causal-analytical consideration of customer satisfaction in children and adolescents
Kayser, Maike; Gille, Claudia; Suttorp, Katrin; … - 2012
Not only the horse as a living creature, but also equestrian sport, has a positive influence on the general upbringing and development of young people. Although equestrian sport still exerts a strong fascination, it is becoming more difficult to inspire young people to take part in this...
Persistent link: https://www.econbiz.de/10010307734
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Die kundenseitige Wahrnehmung der Servicequalität bei der Nutzung von SST
Gleitsmann, Sinje; Guttzeit, Mandy; Roschk, Holger - 2010
Sogenannte Self-Service-Technologien (SST), wie Bankautomaten, automatischer Self-Checkout in Hotels, Telefonbanking und Dienstleistungen, die der Kunde über das Internet bezieht (z.B. Onlinebanking) werden in den letzten Jahren zunehmend von Unternehmen genutzt, um den kostenintensiven,...
Persistent link: https://www.econbiz.de/10010308146
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The Mediating Role of Psychosocial Benefits in the Satisfaction Formation Process
Prevo, Olaf; Leunisse, Patrick; Roest, Henk - 1999
In this paper we investigate the mediating role of psychosocial benefits in the customersatisfaction/dissatisfaction formation process. Most research on this subject deals with thecausality direction of psychosocial benefits and satisfaction, sometimes preceded by anoverall functional benefit...
Persistent link: https://www.econbiz.de/10010324525
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Gamblers' rationality in parimutuel soccer betting: Strategisches Spielverhalten bei Totalisatorspielen mit nicht-gleichwahrscheinlichen Spielausgängen wie Toto und Torwette
Hauser, Ursula; König, Ulrich; Krylova, Elizaveta - 2000
Wir entwickeln ein Modell für strategisches Spielverhalten bei Glücksspielen nach dem Totalisatorprinzip und wenden es auf die Fußballwettspiele Toto und Torwette an. Unter der Annahme, dass Buchmacherquoten die wahren Ausgangswahrscheinlichkeiten der betreffenden Fußballspiele reflektieren,...
Persistent link: https://www.econbiz.de/10010292739
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Die Markenstrategie des Deutschen Lotto-Toto-Blocks unter dem Einfluss des Bundesverfassungsgerichts
Albers, Norman - 2008
. Following this sentence, a state monopoly in future has to maximize players’ protection and prevention of pathological gambling …
Persistent link: https://www.econbiz.de/10010265651
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Gambling and the use of credit: an individual and household level analysis
Brown, Sarah; Dickerson, Andy; McHardy, Jolian; Taylor, Karl - 2010
We explore the relationship between gambling and other forms of risk-taking behaviour, i.e. exposure to debt and the … Expenditure and Food Surveys (EFS), 2001 to 2007. Gambling and the use of credit are shown to be positively correlated at the … household level. While both the incidence and amount of gambling vary according to household income, the positive association …
Persistent link: https://www.econbiz.de/10010271301
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Do Consumers Gamble to Convexify?
Crossley, Thomas F.; Low, Hamish; Smith, Sarah - 2013
who choose to gamble are likely to be larger than for the general population. Using UK data on gambling wins, other … those likely to be credit-onstrained. This is consistent with credit-constrained, risk-averse agents gambling to convexify …
Persistent link: https://www.econbiz.de/10010500250