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Grenzen des Wettbewerbs im Gesundheitswesen
Kumpmann, Ingmar - 2008
neglect the competition between health care providers for patients which is crucial for medical quality. This third field of …
Persistent link: https://www.econbiz.de/10010269923
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Determinants of customer satisfaction of banking industry in Bangladesh
Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256
This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...
Persistent link: https://www.econbiz.de/10011938313
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Role of service quality and customer satisfaction in firm's performance: Evidence from Pakistan hotel industry
Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 12 (2018) 1, pp. 167-182
' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber …
Persistent link: https://www.econbiz.de/10011938598
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The effect of service quality on customer satisfaction in an automotive after-sales service
Balinado, Justine Roy; Prasetyo, Yogi Tri; Young, … - In: Journal of Open Innovation: Technology, Market, and … 7 (2021) 2, pp. 1-12
Toyota Dasmarinas-Cavite Philippines by utilizing the SERVQUAL approach. Several SERVQUAL dimensions such as tangibles … modeling (SEM) indicated that among the five SERVQUAL dimensions, reliability and empathy were found to have significant …
Persistent link: https://www.econbiz.de/10012620624
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Demand, Selection and Patient Outcomes in German Acute Care Hospitals
Schwierz, Christoph; Augurzky, Boris; Focke, Axel; … - 2008
offer their patients at regular times. To assess the magnitude of these effects, this study analyzes the effects of low … staff-to-patients ratios on patient outcomes empirically. We use the variation of patient admissions over time as a proxy … demand on outcomes is biased upwards. The reason is that when demand is high more patients with a higher unobservable frailty …
Persistent link: https://www.econbiz.de/10010264742
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Wissenskonversion und Behandlungsfehler im Krankenhaus
Steyrer, Johannes; Strunk, Guido; Latzke, Markus; … - In: Zeitschrift für Personalforschung (ZfP) 24 (2010) 3, pp. 266-289
Approximately one in every thousand hospital patients dies because of preventable adverse events. Empirical findings …
Persistent link: https://www.econbiz.de/10010292511
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Reference-dependent preferences and loss aversion: a discrete choice experiment in the health-care sector
Neumann, Einat; Neuman, Shoshana - 2007
A Discrete Choice Experiment (DCE) in the health-care sector is used to test the loss aversion theory that is derived from reference-dependent preferences: The absolute subjective value of a deviation from a reference point is generally greater when the deviation represents a loss than when the...
Persistent link: https://www.econbiz.de/10010268808
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The public/private mix in Irish acute public hospitals: Trends and implications
O'Reilly, Jacqueline; Wiley, Miriam M. - 2007
The public/private mix in Irish health care is nowhere more evident than in the acute hospital system where both public … and private patients can be treated in public hospitals by the same consultant. By undertaking new analyses of data from … the Hospital In-Patient Enquiry Scheme, this study investigates this public/private mix and its impact on utilisation of …
Persistent link: https://www.econbiz.de/10010290571
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How Are Government Hospitals Performing? A Study of Resource Management in DOH-retained Hospitals
Lavado, Rouselle F.; Sanglay-Dunleavy, Abigail Barbara; … - 2010
The paper attempts to provide an overview of the hospital sector in the Philippines with particular emphasis on … hospitals being managed by the DOH. The paper begins with an overview of the hospital sector in the Philippines, describing the … size, location, and utilization of hospital services. To assess the efficiency and effectiveness of service delivery in DOH …
Persistent link: https://www.econbiz.de/10011421172
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Profile of Private Hospitals in the Philippines
Lavado, Rouselle F.; Pantig, Ida Marie T.; Ulep, … - 2011
As a recognition of the valuable role of private sector in the healthcare delivery system, this paper attempts to collate vital information on private hospitals in the Philippines. This paper looks at the different characteristics and structures of private hospitals sector with regard to...
Persistent link: https://www.econbiz.de/10011421199