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Determinants of customer satisfaction of banking industry in Bangladesh

Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256

This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...

Persistent link: https://www.econbiz.de/10011938313

A conceptual model of customer satisfaction: Moderating effects of price sensitivity and quality seekers in the airline industry

Huridi, Mohd Hanafia; Zaini, Syeliya Md; Zainudin, Zalina - In: Contemporary Economics 13 (2019) 3, pp. 283-292

Passenger satisfaction and loyalty are crucial for success in the airline industry. To achieve customer satisfaction … and loyalty, it is important that airlines provide high-quality services. This paper examines different elements of … service quality in the airline industry, including the moderating effects of price sensitivity and quality seekers on the …

Persistent link: https://www.econbiz.de/10014544437

Sectoral engines of growth in South Africa: An analysis of services and manufacturing

Tregenna, Fiona - 2008

-enhancing properties. The share of manufacturing in GDP has been declining slightly over time in South Africa, while that of services has … found to be especially important as a source of demand for the services sector and the rest of the economy through its …

Persistent link: https://www.econbiz.de/10010273508

Measuring service quality: The opinion of Europeans about utilities

Ferrari, Pieralda A.; Salini, Silvia - 2008

of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer …

Persistent link: https://www.econbiz.de/10010270942

Diploma No Problem : Can Private Schools Be of Lower Quality than Public Schools?

Brunello, Giorgio; Rocco, Lorenzo - 2004

Motivated by anecdotal as well as econometric evidence from Italy, we ask whether private schools can provide lower … offering at a positive price lower quality than the public school can be an equilibrium. The calibrated parameters for Italy …

Persistent link: https://www.econbiz.de/10010262077

Les femmes dans l'aviation: Assurer des emplois de qualité et favoriser le recrutement et le maintien en poste

Seligson, David - 2024

This paper includes information on some of the current issues faced by women in civil aviation. Through a sectoral gender lens, it examines employment, women's career cycles and the main decent work opportunities and challenges in the sector. It also identifies ways of accelerating the...