Die Digitalisierung des Öffentlichen Gesundheitsdienstes (ÖGD) in Deutschland weist nach wie vor Defizite auf, was nicht zuletzt im Kontext der Pandemiebewältigung zu Problemen führte. Zur Bewältigung ihrer Aufgaben benötigen die etwa 400 deutschen Gesundheitsämtern, eine entsprechende...

Parkinson's law states that work expands to fill the time available for its completion and that the number of administrators in an office is bound to increase over time. An unique laboratory to test Parkinson's ideas are vehicle registration offices in Germany. Using their data we found...

This paper addresses a lack of evidence on the impact of performance pay in the public sector by evaluating a pilot scheme of incentives in a major government agency. The incentive scheme was based on teams and covered quantity and quality targets, measured with varying degrees of precision. We...

Ein funktionierendes Gemeinwesen, individuelle Teilhabe und die Bewältigung von Krisen sind ohne die erfolgreiche Erbringung von Dienstleistungen in kritischen Bereichen nicht denkbar. Das GenDis-Projekt („Gesellschaftlich notwendige Dienstleistungen sicherstellen: Ist Arbeit am Gemeinwohl...

This study aims to analyze the effects of audit findings, follow-up of audit recommendations, quality of financial reporting and public services on the incumbent electability. Using subnational elections data in Indonesia in 2015 and 2017, the final sample amounted to 291 observations, which...

Researchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users. This study considered the appropriateness of public...

In many countries, especially poor countries, a heavy burden of taxes, bribes, and bureaucratic hassles drives many producers into the informal sector. Is this situation explicable only as a consequence of either the ignorance or the ineptitude of the state authorities? On the contrary this...

The status of public services is one of the most hotly debated issues surrounding the GATS. There are two approaches to distinguish such services from any other services: an institutional approach that focuses on the legal and institutional conditions governing supply (e.g. ownership status,...

We analyze the economic consequences of strategic delegation of the right to decide between public or private provision of governmental service and/or the authority to negotiate and renegotiate with the chosen service provider. Our model encompass both bureaucratic delegation from a government...

The research analyses effective ways and means of improving the performance of public sector organizations. Etlatieto and TietoEnator have organized the study on the basis of interviews of key public sector managers in four Nordic countries. Special attention was paid to methods employing...