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The interface of value creation and service process: A categorization of the relevant perspectives and an integrative framework

Makkonen, Hannu - In: jbm - Journal of Business Market Management 8 (2015) 3, pp. 476-497

The focal study considers the variety in recent perspectives on value and value creation in service as a stimulant to explicate and organize differences to build toward integrative understanding. The purpose of the study is to provide a categorization of the perspectives on value and value...

Persistent link: https://www.econbiz.de/10011388320

Organizational needs: A co-creation and human systems perspective

Korhonen, Heidi - In: jbm - Journal of Business Market Management 6 (2013) 4, pp. 214-227

The concept of need is embedded in economic systems. Since the concept originates in individual psychology, it is not well understood at the organizational level and other higher systemic levels. We address this gap by drawing on research on human needs, on organizations, and on value...

Persistent link: https://www.econbiz.de/10010330081

Servitization as a Productive Strategy of a Firm – Evidence from the Forest-Based Industries

Viitamo, Esa - 2013

A central aspect of the industrial evolution in the advanced economies is the phenomenon called servitization. In general, the term servitization or product-service transition is used to highlight the change, where the tangible offering of a manufacturing firm is augmented with intangible...

Persistent link: https://www.econbiz.de/10012037634

Towards a holistic view of customer value creation in Lean: A design science approach

Gülyaz, Erdoægan; van der Veen, Jack A.; Venugopal, Venu - In: Cogent Business & Management 6 (2019), pp. 1-30

(CVM) Instrument by bridging Operations Management, Strategy and Marketing literatures and following the design science …

Persistent link: https://www.econbiz.de/10012117400

Moving forward with service dominant logic: Exploring the strategic orientations of a service-centred view of the firm

Lamberti, Lucio; Paladino, Angela - In: International Journal of Business Science & Applied … 8 (2013) 1, pp. 1-15

Service Dominant Logic (SDL) has been the subject of great conceptual debate over the past years. We are now clearly at a crossroad where application is required to cement its practical relevance to the organization and its performance. This paper extends the SDL debate, as founded by Vargo and...

Persistent link: https://www.econbiz.de/10011946339

Co-destruction of value: A stakeholder conceptual review

Ogunbodede, Olabode - In: International Journal of Business Science & Applied … 17 (2022) 1, pp. 1-27

Co-destruction of value has been highlighted as a possible outcome of every interaction between firms and consumers. Despite the likelihood of its occurrence, the concept is not adequately defined or understood, while little is known about how and where it occurs. This paper reviews the...

Persistent link: https://www.econbiz.de/10013288391

Dynamic simulation methodology for implementing circular economy: A new case study

Guevara-Rivera, Edna; Osorno, Roberto Hinojosa; … - In: Journal of Industrial Engineering and Management (JIEM) 14 (2021) 4, pp. 850-862

Purpose: Circular economy (CE) principles have evolved in response to natural resource depletion as a set of guidelines for eliminating the linear take-use-dispose model of product consumption. The consequences of shifting from a linear to a circular supply chain are difficult to visualize in...

Persistent link: https://www.econbiz.de/10013326267

Direct and indirect effects of operant resources on co-creation experience: Empirical evidence from Airbnb consumers

Hastari, Revi; Adela, Zehan; Alkhair, Hanesman - In: Verslas: Teorija ir praktika / Business: Theory and Practice 21 (2020) 1, pp. 92-103

This study aims to empirically analyze the direct and indirect effects of operant resources on co-creation experience of Airbnb consumers. Specifically, this study examines operant resources' impact on perceived benefits, trust, and co-creation experience. In addition, this study also...

Persistent link: https://www.econbiz.de/10012703577

Service innovation capability for enhancing marketing performance: An SDL perspectives

Heng, Lie; Ferdinand, Augusty Tae; Afifah, Nur; … - In: Verslas: Teorija ir praktika / Business: Theory and Practice 21 (2020) 2, pp. 623-632

orientation on marketing performance through a strategic bridge variable, service innovation capability, and consumer … value innovation for attracting customers and as a stepping-stone for enhancing marketing performance. Data were collected … enhancing marketing performance through customer orientation and the capability for service value-creating. …

Persistent link: https://www.econbiz.de/10012703629

Smart Mobility: Contradictions in Value Co-Creation

Schulz, Thomas; Gewald, Heiko; Böhm, Markus; Krcmar, Helmut - In: Information Systems Frontiers (2020), pp. 1-21

Technical progress is disrupting the mobility sector. New door-to-door (D2D) mobility integrators promise to offer smart mobility by packaging together different mobility services such as car-sharing and public transport. However, mobility providers up to now have rarely entered into value...

Persistent link: https://www.econbiz.de/10014503786

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