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Dienstleistungsqualität
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International journal of productivity and quality management : IJPQM
3
Service business
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International journal of electronic customer relationship management : IJECRM
2
International journal of quality and service sciences
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Advances in business and management forecasting
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Analysis of e-service of electricity utility provider : an Indian perspective
Satapathy, S.
;
Mahapatra, S. S.
;
Patel, S. K.
;
Mishra, P. D.
- In:
International journal of logistics systems and management
15
(
2013
)
1
,
pp. 18-31
Persistent link: https://www.econbiz.de/10010146136
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2
Der Nahverkehr : öffentlicher Personenverkehr in Stadt und Region ; offizielles Organ des Verbandes Deutscher Verkehrsunternehmen (VDV), Köln
Verband Deutscher Verkehrsunternehmen
-
Düsseldorf : Alba
-
0.[19]82A,B; 1.1983 -
Persistent link: https://www.econbiz.de/10010186413
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3
A conjectural variation approach for assessment of competition : a case on Indian commercial banks
Misra, Arun Kumar
;
Arrawatia, Rakesh
- In:
Journal of advances in management research : JAMR
10
(
2013
)
1
,
pp. 7-21
Persistent link: https://www.econbiz.de/10010160106
Saved in:
4
International journal of services and standards
Olney : Inderscience
-
1.2004/05 -
Persistent link: https://www.econbiz.de/10008276020
Saved in:
5
International journal of quality and service sciences
Bingley [u.a.] : Emerald
-
1.2009 -
Persistent link: https://www.econbiz.de/10008336887
Saved in:
6
Managing service quality : MSQ ; an international journal
Bingley : Emerald
;
anfangs: Bradford : MCB Univ. Press
;
…
-
1.1990/91 -
Persistent link: https://www.econbiz.de/10008379992
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7
The impact of TQM practices on service quality in cellular communication companies in Jordan
Al-Hawary, Sulieman Ibraheem Shelash
;
Abu-Laimon, Amr …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 446-474
Persistent link: https://www.econbiz.de/10010146206
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8
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10010146207
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9
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10010146209
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10
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10010146464
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