The impact of TQM practices on service quality in cellular communication companies in Jordan
Year of publication: |
2013
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Authors: | Al-Hawary, Sulieman Ibraheem Shelash ; Abu-Laimon, Amr Adel Ahmad |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 21933765. - Vol. 11.2013, 4, p. 446-474
|
Subject: | Qualitätsmanagement | Mobiltelefon | Dienstleistungsqualität | Faktorenanalyse | Telekommunikationssektor | Jordanien |
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