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International journal of logistics systems and management
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OLC EcoSci
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40
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The impact of TQM practices on service quality in cellular communication companies in Jordan
Al-Hawary, Sulieman Ibraheem Shelash
;
Abu-Laimon, Amr …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 446-474
Persistent link: https://www.econbiz.de/10010146206
Saved in:
2
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10010146209
Saved in:
3
Managing service quality : MSQ ; an international journal
Bingley : Emerald
;
anfangs: Bradford : MCB Univ. Press
;
…
-
1.1990/91 -
Persistent link: https://www.econbiz.de/10008379992
Saved in:
4
International journal of quality and service sciences
Bingley [u.a.] : Emerald
-
1.2009 -
Persistent link: https://www.econbiz.de/10008336887
Saved in:
5
A comparative study of quality awards : evolving criteria and research
Lee, DonHee
;
Lee, Dong Hyun
- In:
Service business
7
(
2013
)
3
,
pp. 347-362
Persistent link: https://www.econbiz.de/10010159917
Saved in:
6
Challenges in change management in Central Banks : (based on the systemic and process approach to total quality management and operational risk management)
Luburić, Radoica
- In:
Journal of central banking theory and practice
2
(
2013
)
1
,
pp. 35-49
Persistent link: https://www.econbiz.de/10010160970
Saved in:
7
Quality control & applied statistics : QCAS ; abstract service
Whippany, NJ : Drawer
-
1.1956 -
Persistent link: https://www.econbiz.de/10010186460
Saved in:
8
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Ge...
Gesellschaft für Qualitätsmanagement in der …
-
Stuttgart : Thieme
-
1.1996,1(Nov.); 2.1997 -
Persistent link: https://www.econbiz.de/10010186669
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9
How many steps to quality? : from deming cycle to DMAIC
Gershon, Mark
;
Rajashekharaiah, Jagadeesh
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 475-489
Persistent link: https://www.econbiz.de/10010146205
Saved in:
10
Internal marketing for Six Sigma success : a conceptual framework
Formby, Sam K.
;
Dave, Dinesh S.
- In:
International journal of productivity and quality …
12
(
2013
)
1
,
pp. 77-93
Persistent link: https://www.econbiz.de/10010146212
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