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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu; Wang, Chih-wei - In: Service business 7 (2013) 2, pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej - In: Folia oeconomica Stetinensia : FOS 11 (2012) 1, pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin; Ishak Ismail; Malliga Marimuthu - In: Service business 7 (2013) 3, pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Binghamton, NY : Haworth Press - 1.2002 -
Persistent link: https://www.econbiz.de/10008932868
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Non-internet self-service technology failures and recoveries : comparing China with the United States
Liu, Shunzhong - In: Service business 7 (2013) 3, pp. 399-417
Persistent link: https://www.econbiz.de/10010159914
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Lean assemble-to-order manufacturing at Ericsson
Westin, Maria; Chronéer, Diana; Segerstedt, Anders - In: International journal of logistics systems and management 15 (2013) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10010146137
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Impact of environmental regulation on productivity : case studies of three industries in Japan
Chalermthanakom, Adisak; Ueta, Kazuhiro - In: The Kyoto economic review 80 (2011) 2, pp. 167-187
Persistent link: https://www.econbiz.de/10010160442
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Knowledge management strategies, innovation, and organisational performance : an empirical study of the Iraqi MTS
Al-Hakim, Laith Ali Yousif; Hassan, Shahizan - In: Journal of advances in management research : JAMR 10 (2013) 1, pp. 58-71
Persistent link: https://www.econbiz.de/10010160103
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Journal of retailing and consumer services
London [u.a.] : Elsevier; anfangs: London : … - 1.1994 -
Persistent link: https://www.econbiz.de/10008374994
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Estimation of penalty costs in service industries
Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 9 (2013), pp. 47-57
Persistent link: https://www.econbiz.de/10010147161