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The influence of customer-to-customer interactions and role typology on customer reaction
Wu, Cedric Hsi-Jui - In: The service industries journal 28 (2008) 10, pp. 1501-1514
Persistent link: https://www.econbiz.de/10008152346
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Structural relationships among organisation service orientation, employee service performance, and consumer identification
Wu, Cedric Hsi-Jui; Liang, Rong-Da; Tung, Wei; Chang, … - In: The service industries journal 28 (2008) 9, pp. 1247-1264
Persistent link: https://www.econbiz.de/10008152361
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The influence of customer-to-customer interactions and role typology on customer reaction
Wu, Cedric Hsi-Jui - In: The service industries journal 28 (2008) 9-10, pp. 1501-1514
Persistent link: https://www.econbiz.de/10008167944
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Structural relationships among organisation service orientation, employee service performance, and consumer identification
Wu, Cedric Hsi-Jui; Liang, Rong-Da; Tung, Wei; Chang, … - In: The service industries journal 28 (2008) 9-10, pp. 1247-1264
Persistent link: https://www.econbiz.de/10008167959
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The relationship between white-water rafting experience formation and customer reaction: a flow theory perspective
Wu, Cedric Hsi-Jui; Liang, Rong-Da - In: Tourism management : research, policies, practice 32 (2011) 2, pp. 317-326
Persistent link: https://www.econbiz.de/10008768835
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The impact of customer-to-customer interaction and customer homogeneity on customer satisfaction in tourism service—The service encounter prospective
Wu, Cedric Hsi-Jui - In: Tourism management : research, policies, practice 28 (2007) 6, pp. 1518-1528
Persistent link: https://www.econbiz.de/10007767533
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The Antecedents of Consumer Online Buying Impulsiveness on a Travel Website: Individual Internal Factor Perspectives
Chih, Wen-Hai; Wu, Cedric Hsi-Jui; Li, Hung-Jen - In: Journal of travel and tourism marketing 29 (2012) 5, pp. 430-444
Persistent link: https://www.econbiz.de/10009992627
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Service guarantees in the hotel industry: Their effects on consumer risk and service quality perceptions
Wu, Cedric Hsi-Jui; Liao, Hsiao-Chun; Hung, Kuang-Peng; … - In: International journal of hospitality management 31 (2012) 3, pp. 757-764
Persistent link: https://www.econbiz.de/10009846375
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A re-examination of the antecedents and impact of customer participation in service
Wu, Cedric Hsi-Jui - In: The service industries journal 31 (2011) 6, pp. 863-877
Persistent link: https://www.econbiz.de/10008881253