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Lemmink, Jos
25
Ouwersloot, Hans
8
Semeijn, Janjaap
7
Riel, Allard C.R. van
6
Ruyter, Ko de
6
Streukens, Sandra
6
van Riel, Allard C.R.
6
Wetzels, Martin
4
de Ruyter, Ko
4
Liljander, Veronica
3
Mattsson, Jan
3
Dawar, Niraj
2
Jong, Ad de
2
Koelemeijer, Kitty
2
Kunst, Paul
2
Lei, Jing
2
Odekerken-Schröder, Gaby
2
Ribbink, Dina
2
Rietveld, Piet
2
van Dolen, Willemijn
2
Ambrosini, A.Beatriz
1
Beckers, Sander F.M.
1
Belei, Nina
1
Birgelen, Marcel van
1
Bomert-Peters, Yvette
1
Botschen, Günther
1
Bouzaabia, Olfa
1
Calabretta, Giulia
1
Delcourt, Cécile
1
Driessen, Paul H.
1
Geyskens, Kelly
1
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1
Gremler, Dwayne D.
1
Hammedi, Wafa
1
Henseler, Jörg
1
Hillebrand, Bas
1
Humphreys, Ashlee
1
Jong, Ad Je
1
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1
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European journal of marketing : EJM
4
Journal of service management
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of service industry management : IJSIM
3
Journal of marketing
3
Total quality management
3
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Managing service quality : MSQ ; an international journal
2
The journal of business & industrial marketing
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of internet marketing and advertising : IJIMA
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of retail & distribution management
1
Journal of management studies : JMS
1
Journal of marketing research : JMR
1
Journal of retailing
1
Journal of transport economics and policy
1
Management decision : MD
1
The annals of regional science : an international journal of urban, regional and environmental research and policy ; official journal of the Western Regional Science Association
1
The international journal of logistics management
1
The journal of product innovation management : an internat. publication of the Product Development & Management Association
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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OLC EcoSci
RePEc
695
ECONIS (ZBW)
49
Other ZBW resources
24
EconStor
4
USB Cologne (EcoSocSci)
2
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1
Consumers' trade-off between relationship, service package and price: An empirical study in the car industry
Odekerken-Schröder, Gaby
;
Ouwersloot, Hans
;
Lemmink, Jos
; …
- In:
European journal of marketing : EJM
37
(
2003
)
1-2
,
pp. 219-242
Persistent link: https://www.econbiz.de/10006084804
Saved in:
2
Moving beyond intuition-Managing allocation decisions in relationship marketing in business-to-business markets
Ouwersloot, Hans
;
Lemmink, Jos
;
de Ruyter, Ko
- In:
Industrial marketing management : the international …
33
(
2004
)
8
,
pp. 701-710
Persistent link: https://www.econbiz.de/10006241940
Saved in:
3
High-Technology Service Innovation Success: A Decision-Making Perspective
van Riel, Allard Cr
;
Lemmink, Jos
;
Ouwersloot, Hans
- In:
The journal of product innovation management : an …
21
(
2004
)
5
,
pp. 348-359
Persistent link: https://www.econbiz.de/10006245040
Saved in:
4
Extending electronic portals with new services: exploring the usefulness of brand extension models
van Riel, Allard C.R.
;
Ouwersloot, Hans
- In:
Journal of retailing and consumer services
12
(
2005
)
4
,
pp. 245-254
Persistent link: https://www.econbiz.de/10005922606
Saved in:
5
EU deregulation and dealer-supplier relations in automotive distribution
Riel, Allard C.R. van
;
Liljander, Veronica
;
Semeijn, Janjaap
- In:
The journal of business & industrial marketing
26
(
2011
)
2
,
pp. 115-132
Persistent link: https://www.econbiz.de/10008812279
Saved in:
6
Waiting for service at the checkout: Negative emotional responses, store image and overall satisfaction
Riel, Allard C.R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-170
Persistent link: https://www.econbiz.de/10009964071
Saved in:
7
Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C.R. van
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10010087398
Saved in:
8
Consumer perceptions of service constellations: implications for service innovation
Riel, Allard C.R. van
;
Calabretta, Giulia
;
Driessen, Paul H.
- In:
Journal of service management
24
(
2013
)
3
,
pp. 314-329
Persistent link: https://www.econbiz.de/10010132555
Saved in:
9
Technology-based service proposal screening and decision-making effectiveness
Riel, Allard C.R. van
;
Semeijn, Janjaap
;
Hammedi, Wafa
; …
- In:
Management decision : MD
49
(
2011
)
5
,
pp. 762-784
Persistent link: https://www.econbiz.de/10009014334
Saved in:
10
Managing in-store logistics: a fresh perspective on retail service
Bouzaabia, Olfa
;
Riel, Allard C.R. van
;
Semeijn, Janjaap
- In:
Journal of service management
24
(
2013
)
2
,
pp. 112-129
Persistent link: https://www.econbiz.de/10010122063
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