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Wetzels, Martin
45
Ruyter, Ko de
34
de Ruyter, Ko
33
Lemmink, Jos
10
Birgelen, Marcel van
7
Jong, Ad de
6
de Jong, Ad
6
Bloemer, Josée
5
Keen, Cherie
4
Schepers, Jeroen
4
Streukens, Sandra
4
van Birgelen, Marcel
4
van Dolen, Willemijn M.
4
Antioco, Michael
3
Dellaert, Benedict G.C.
3
Lindgreen, Adam
3
Odekerken-Schröder, Gaby
3
Patterson, Paul G.
3
Wiertz, Caroline
3
Dabholkar, Pratibha A.
2
De Ruyter, Ko
2
Feinberg, Richard A.
2
Kleijnen, Mirella
2
Koelemeijer, Kitty
2
Lei, Jing
2
Ouwersloot, Hans
2
Palmer, Roger
2
Ruyter, Ko
2
Semeijn, Janjaap
2
van Dolen, Willemijn
2
van Laer, Tom
2
Aksoy, Pelin
1
Becker, Jan-Michael
1
Belei, Nina
1
Blazevic, Vera
1
Breugelmans, Els
1
Brüggen, Elisabeth C
1
Burgers, Arjan
1
Cox, David
1
Crask, Millard F.
1
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International journal of service industry management : IJSIM
11
Journal of retailing
7
Total quality management
6
Journal of marketing
5
European journal of marketing : EJM
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of business research : JBR
4
The journal of business & industrial marketing
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of management studies : JMS
3
Journal of service management
3
Journal of service research : JSR
3
Journal of the Academy of Marketing Science
3
International business review : the official journal of the European International Business Academy
2
Managing service quality : MSQ ; an international journal
2
Psychology & marketing
2
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
1
European management journal : publ. twice a year for the Scottish Business School
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of advertising research
1
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing education : JME
1
Journal of marketing management : MM
1
Journal of purchasing and supply management
1
Long range planning : LRP ; international journal of strategic management
1
Management information systems : mis quarterly
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Marketing intelligence & planning
1
Operations research, Management science : OR MS ; the international literature digest
1
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
1
Qualitative market research : an international journal
1
The international journal of logistics management
1
The journal of brand management : an international journal
1
The journal of product innovation management : an internat. publication of the Product Development & Management Association
1
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OLC EcoSci
ECONIS (ZBW)
156
RePEc
43
Other ZBW resources
13
BASE
4
USB Cologne (EcoSocSci)
3
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1
Conceptualizing and Isolating Cultural Differences in Performance Data in International High-Tech Industrial Markets
van Birgelen, Marcel
;
de Ruyter, Ko
;
Wetzels, Martin
- In:
Industrial marketing management : the international …
30
(
2000
)
1
,
pp. 23-36
Persistent link: https://www.econbiz.de/10006282088
Saved in:
2
What factors determine use of quality-related marketing research information? An empirical investigation
Van Birgelen, Marcel
;
De Ruyter, Ko
;
Wetzels, Martin
- In:
Total quality management
12
(
2001
)
4
,
pp. 521-534
Persistent link: https://www.econbiz.de/10007171913
Saved in:
3
Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences
van Birgelen, Marcel
;
de Ruyter, Ko
;
de Jong, Ad
; …
- In:
International journal of research in marketing : IJRM ; …
19
(
2002
)
1
,
pp. 43-64
Persistent link: https://www.econbiz.de/10006176362
Saved in:
4
Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions
van Birgelen, Marcel
;
de Jong, Ad
;
de Ruyter, Ko
- In:
Journal of retailing
82
(
2006
)
4
,
pp. 367
Persistent link: https://www.econbiz.de/10007384958
Saved in:
5
Number 1-2 - Moments of sorrow and joy: An empirical assessment of the complementary value of critical incidents in understanding customer service evaluations
Odekerken-Schröder, Gaby
;
Birgelen, Marcel van
; …
- In:
European journal of marketing : EJM
34
(
2000
)
1-2
,
pp. 107-125
Persistent link: https://www.econbiz.de/10006094646
Saved in:
6
How do customers react to critical service encounters?: A cross sectional perspective
Ruyter, Ko de
;
Wetzels, Martin
;
Birgelen, Marcel van
- In:
Total quality management
10
(
1999
)
8
,
pp. 1131-1146
Persistent link: https://www.econbiz.de/10007184152
Saved in:
7
PAPERS - Consumer ethnocentrism in international services marketing
Ruyter, Ko de
;
Birgelen, Marcel van
;
Wetzels, Martin
- In:
International business review : the official journal of …
7
(
1998
)
2
,
pp. 185-202
Persistent link: https://www.econbiz.de/10005973772
Saved in:
8
Marketing service relationships: The role of commitment - Partners in business must have a high degree of commitment towards their relationship
Wetzels, Martin
;
Ruyter, Ko de
;
Birgelen, Marcel van
- In:
The journal of business & industrial marketing
13
(
1998
)
4-5
,
pp. 406-423
Persistent link: https://www.econbiz.de/10007350238
Saved in:
9
More Than Words: The Influence of Affective Content and Linguistic Style Matches in Online Reviews on Conversion Rates
Ludwig, Stephan
;
de Ruyter, Ko
;
Friedman, Mike
; …
- In:
Journal of marketing
77
(
2013
)
1
,
pp. 87-103
Persistent link: https://www.econbiz.de/10010065498
Saved in:
10
The Marketing-Finance Interface
de Ruyter, Ko
;
Wetzels, Martin
- In:
Journal of business research : JBR
50
(
2000
)
2
,
pp. 209-216
Persistent link: https://www.econbiz.de/10006727737
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