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Mattsson, Jan
45
Fuglsang, Lars
3
Johnston, Robert
3
Lemmink, Jos
3
Millett, Bruce
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Rendtorff, Jacob Dahl
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Ström, Patrik
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The service industries journal
11
Journal of strategic marketing
5
Managing service quality : MSQ ; an international journal
4
International journal of service industry management : IJSIM
3
Asia Pacific business review
2
European journal of marketing : EJM
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Omega : the international journal of management science
2
Research policy : policy and management studies of science, technology and innovation
2
Entrepreneurship and regional development : an international journal
1
International journal of internet marketing and advertising : IJIMA
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of retail & distribution management
1
International marketing review
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
Journal of marketing management : MM
1
Management decision : MD
1
Psychology & marketing
1
The journal of services marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management : research, policies, practice
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OLC EcoSci
ECONIS (ZBW)
35
Other ZBW resources
17
RePEc
16
USB Cologne (EcoSocSci)
3
BASE
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Organising for Market Segmentation in Banking: The Impact from Production Technology and Coherent Bank Norms
Eriksson, Kent
;
Mattsson, Jan
- In:
The service industries journal
16
(
1996
)
1
,
pp. 35-46
Persistent link: https://www.econbiz.de/10007317495
Saved in:
2
An Empirical Assessment of Customer Satisfaction in Tourism
Chadee, Doren D.
;
Mattsson, Jan
- In:
The service industries journal
16
(
1996
)
3
,
pp. 305-320
Persistent link: https://www.econbiz.de/10007327803
Saved in:
3
A Linguistic Approach to Studying Quality of Face-to-Face Communication
Haring, Marten Den
;
Mattsson, Jan
- In:
The service industries journal
19
(
1999
)
2
,
pp. 28-48
Persistent link: https://www.econbiz.de/10007337476
Saved in:
4
Warmth during non-productive retail encounters: the hidden side of productivity
Lemmink, Jos
;
Mattsson, Jan
- In:
International journal of research in marketing : IJRM ; …
15
(
1998
)
5
,
pp. 505
Persistent link: https://www.econbiz.de/10006197291
Saved in:
5
Internationalisation of Japanese professional business service firms
Ström, Patrik
;
Mattsson, Jan
- In:
The service industries journal
26
(
2006
)
3
,
pp. 249-266
Persistent link: https://www.econbiz.de/10006227503
Saved in:
6
Japanese Professional Business Services: A Proposed Analytical Typology
Ström, Patrik
;
Mattsson, Jan
- In:
Asia Pacific business review
11
(
2005
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10006011611
Saved in:
7
Japanese Professional Business Services: A Proposed Analytical Typology
Ström, Patrik
;
Mattsson, Jan
- In:
Asia Pacific business review
11
(
2004
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10006018431
Saved in:
8
Do service and merchandise exporters behave and perform differently? A New Zealand investigation
Chadee, Doren D.
;
Mattsson, Jan
- In:
European journal of marketing : EJM
32
(
1998
)
9-10
,
pp. 830-842
Persistent link: https://www.econbiz.de/10006098500
Saved in:
9
Customer Satisfaction during the Service Delivery Process
Danaher, Peter J.
;
Mattsson, Jan
- In:
European journal of marketing : EJM
28
(
1994
)
5
,
pp. 5-16
Persistent link: https://www.econbiz.de/10006104756
Saved in:
10
Destination development through entrepreneurship: a comparison of two cases
Johns, Nick
;
Mattsson, Jan
- In:
Tourism management : research, policies, practice
26
(
2005
)
4
,
pp. 605-616
Persistent link: https://www.econbiz.de/10006810012
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