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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu; Wang, Chih-wei - In: Service business 7 (2013) 2, pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej - In: Folia oeconomica Stetinensia : FOS 11 (2012) 1, pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin; Ishak Ismail; Malliga Marimuthu - In: Service business 7 (2013) 3, pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Binghamton, NY : Haworth Press - 1.2002 -
Persistent link: https://www.econbiz.de/10008932868
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Non-internet self-service technology failures and recoveries : comparing China with the United States
Liu, Shunzhong - In: Service business 7 (2013) 3, pp. 399-417
Persistent link: https://www.econbiz.de/10010159914
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Cross-cultural investigation of US and Indian consumer's apparel attribute choices applying Kano's theory
Bennur, Shubhapriya; Jin, Byoungho - In: Journal of fashion marketing and management 17 (2013) 3, pp. 306-321
Persistent link: https://www.econbiz.de/10010184340
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An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi; Lofti, Farhad Hosseinzadeh; … - In: International journal of productivity and quality … 11 (2013) 4, pp. 434-445
Persistent link: https://www.econbiz.de/10010146207
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New business models in online hotel distribution : emerging private sales versus leading IDS
Runfola, Andrea; Rosati, Massimo; Guercini, Simone - In: Service business 7 (2013) 2, pp. 183-205
Persistent link: https://www.econbiz.de/10010146465
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A social exchange perspective of the individual guanxi network : evidence from Malaysian-Chinese employees
Ahmed, Ishfaq; Ismail, Wan Khairuzzaman Wan; Amin, … - In: Chinese management studies : CMS 7 (2013) 1, pp. 127-140
Persistent link: https://www.econbiz.de/10010147097
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The relationship between entrepreneurial marketing and the characteristics of Thai hotels and their managers
Boonchoo, Pattana; Wadeson, Nigel; Tsang, Denise - In: Journal of research in marketing and entrepreneurship : JRME 15 (2013) 1, pp. 61-78
Persistent link: https://www.econbiz.de/10010185178