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A multi-attribute model of web site interactivity and customer satisfaction: An application of the Kano model
Zhao, Miao; Dholakia, Ruby Roy - In: Managing service quality : MSQ ; an international journal 19 (2009) 3, pp. 286-307
Persistent link: https://www.econbiz.de/10008250450
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Retail web site interactivity: How does it influence customer satisfaction and behavioral intentions?
Dholakia, Ruby Roy; Zhao, Miao - In: International journal of retail & distribution management 37 (2009) 10, pp. 821-838
Persistent link: https://www.econbiz.de/10008316383
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Effects of online store attributes on customer satisfaction and repurchase intentions
Dholakia, Ruby Roy; Zhao, Miao - In: International journal of retail & distribution management 38 (2010) 7, pp. 482-497
Persistent link: https://www.econbiz.de/10008418699
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The Changing Information Business
Dholakia, Nikhilesh; Dholakia, Ruby Roy - In: The Columbia journal of world business : publ. … 30 (1995) 2, pp. 94
Persistent link: https://www.econbiz.de/10007330509
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Searching for information in marketspace: Does the form -- Product or service -- Matter?
Venkatraman, Meera; Dholakia, Ruby Roy - In: The journal of services marketing 11 (1997) 4-5, pp. 303-316
Persistent link: https://www.econbiz.de/10007367719
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Decision-making Time in Organizational Buying Behavior: An Investigation of its Antecedents
Dholakia, Ruby Roy; Johnson, Jean L.; Bitta, Albert J.Della - In: Journal of the Academy of Marketing Science 21 (1993) 4, pp. 281-292
Persistent link: https://www.econbiz.de/10006156013
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Interactivity and vividness effects on social presence and involvement with a web-based advertisement
Fortin, David R.; Dholakia, Ruby Roy - In: Journal of business research : JBR 58 (2005) 3, pp. 387
Persistent link: https://www.econbiz.de/10006714078
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Mobility and markets: emerging outlines of m-commerce
Dholakia, Ruby Roy; Dholakia, Nikhilesh - In: Journal of business research : JBR 57 (2004) 12, pp. 1391-1396
Persistent link: https://www.econbiz.de/10006716947
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Emerging issues in electronic marketing: thinking outside the square
Fortin, David R.; Dholakia, Ruby Roy; Dholakia, Nikhilesh - In: Journal of business research : JBR 55 (2002) 8, pp. 623-628
Persistent link: https://www.econbiz.de/10006723031
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Introduction: Special Issue on Conducting Business in the New Electronic Environment: Prospects and Problems
Dholakia, Ruby Roy - In: Journal of business research : JBR 41 (1998) 3, pp. 175-178
Persistent link: https://www.econbiz.de/10006733804