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Joy and disappointment in the...
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Johnson, Michael
31
Johnson, Michael D.
31
Andreassen, Tor Wallin
11
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5
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5
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5
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Journal of marketing
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Marketing management : a quarterly business management publication of the American Marketing Association
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
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Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
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Iron & steel technology : a publication of the Association for Iron & Steel Technology
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MIT sloan management review
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Management today
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Joy and disappointment in the hotel experience: managing relationship segments
Johnson, Michael D.
;
Olsen, Line Lervik
;
Andreassen, …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
1
,
pp. 4-30
Persistent link: https://www.econbiz.de/10008170266
Saved in:
2
(Dis)satisfaction with public services: The case of public transportation
Andreassen, Tor Wallin
- In:
The journal of services marketing
9
(
1995
)
5
,
pp. 30-41
Persistent link: https://www.econbiz.de/10007329027
Saved in:
3
Number 1-2 - Antecedents to satisfaction with service recovery
Andreassen, Tor Wallin
- In:
European journal of marketing : EJM
34
(
2000
)
1-2
,
pp. 156-175
Persistent link: https://www.econbiz.de/10006094643
Saved in:
4
The principal's and agents' contribution to customer loyalty within an integrated service distribution channel: An external perspective
Andreassen, Tor Wallin
;
Lanseng, Even
- In:
European journal of marketing : EJM
31
(
1997
)
7-8
,
pp. 487-503
Persistent link: https://www.econbiz.de/10006100338
Saved in:
5
A Longitudinal Examination of Net Promoter and Firm Revenue Growth
Keiningham, Timothy L.
;
Cooil, Bruce
;
Andreassen, Tor Wallin
- In:
Journal of marketing
71
(
2007
)
3
,
pp. 39-51
Persistent link: https://www.econbiz.de/10007745078
Saved in:
6
Perspectives - The Galileo Effect
Keiningham, Timothy L.
;
Aksoy, Lerzan
;
Cooil, Bruce
; …
- In:
Marketing management : a quarterly business management …
17
(
2008
)
1
,
pp. 48-51
Persistent link: https://www.econbiz.de/10007908684
Saved in:
7
Call center satisfaction and customer retention in a co-branded service context
Keiningham, Timothy L.
;
Aksoy, Lerzan
;
Andreassen, Tor …
- In:
Managing service quality : MSQ ; an international journal
16
(
2006
)
3
,
pp. 269-289
Persistent link: https://www.econbiz.de/10007260240
Saved in:
8
Satisfaction, Loyalty and Reputation as Indicators of Customer Orientation in the Public Sector
Andreassen, Tor Wallin
- In:
International journal of public sector management : IJPSM
7
(
1994
)
2
,
pp. 16-34
Persistent link: https://www.econbiz.de/10007086162
Saved in:
9
STRATEGY - Linking Customer Loyalty to Growth - In recent years, researchers have created a number of metrics to explain the connections between customer behavior and growth. But u...
Keiningham, Timothy L.
;
Aksoy, Lerzan
;
Cooil, Bruce
; …
- In:
MIT sloan management review
49
(
2008
)
4
,
pp. 51-57
Persistent link: https://www.econbiz.de/10008080004
Saved in:
10
Invited Commentary-Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego
Keiningham, Timothy L.
;
Aksoy, Lerzan
;
Cooil, Bruce
; …
- In:
Marketing science : the marketing journal of the …
27
(
2008
)
3
,
pp. 531-532
Persistent link: https://www.econbiz.de/10008063965
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