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Internal marketing for Six Sigma success : a conceptual framework
Formby, Sam K.; Dave, Dinesh S. - In: International journal of productivity and quality … 12 (2013) 1, pp. 77-93
Persistent link: https://www.econbiz.de/10010146212
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Challenges in change management in Central Banks : (based on the systemic and process approach to total quality management and operational risk management)
Luburić, Radoica - In: Journal of central banking theory and practice 2 (2013) 1, pp. 35-49
Persistent link: https://www.econbiz.de/10010160970
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International journal of service industry management : IJSIM
Bradford : Emerald; anfangs: Bradford, West Yorkshire … - 1.1990 - 19.2008
Persistent link: https://www.econbiz.de/10008373287
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Service business : an international journal
Berlin : Springer - 1.2007 - 4.2010
Persistent link: https://www.econbiz.de/10008275989
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The service industries journal
Abingdon : Routledge; 1983-2004: London : Cass - 3.1983 -
Persistent link: https://www.econbiz.de/10008276205
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Information richness on service business websites
Patrakosol, Buraj; Lee, Sang M. - In: Service business 7 (2013) 2, pp. 329-346
Persistent link: https://www.econbiz.de/10010146459
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu; Wang, Chih-wei - In: Service business 7 (2013) 2, pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Estimation of penalty costs in service industries
Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 9 (2013), pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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Determinants of innovation in a small open economy : a multidimensional perspective
Carvalho, Luísa; Costa, Teresa; Caiado, Jorge - In: Journal of business economics and management 14 (2013) 3, pp. 583-600
Persistent link: https://www.econbiz.de/10010147592