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Factors influencing adoption of relationship marketing practices for overall growth of firm : an ISM-based model validation
Gupta, Ashish; Sahu, G. P. - In: International journal of electronic customer … 7 (2013) 1, pp. 21-44
Persistent link: https://www.econbiz.de/10010184750
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin; Ishak Ismail; Malliga Marimuthu - In: Service business 7 (2013) 3, pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Perceived vision-based leadership effects on staff satisfaction and commitment at a Thai energy provider
Kantabutra, Sooksan; Rungruang, Parisa - In: Asia-Pacific journal of business administration 5 (2013) 2, pp. 157-178
Persistent link: https://www.econbiz.de/10010160051
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Consumer response to brand renaming as part of an international standardisation strategy
Ringeisen, Petra; Hünerberg, Reinhard - In: International journal of business and globalisation : IJBG 10 (2013) 4, pp. 456-469
Persistent link: https://www.econbiz.de/10010184610
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Estimation of penalty costs in service industries
Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 9 (2013), pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De; Petzer, Daniel J.; Svari, Sander; … - In: International journal of quality and service sciences 5 (2013) 2, pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu; Wang, Chih-wei - In: Service business 7 (2013) 2, pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej - In: Folia oeconomica Stetinensia : FOS 11 (2012) 1, pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Binghamton, NY : Haworth Press - 1.2002 -
Persistent link: https://www.econbiz.de/10008932868
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Role configurations in the service provision process : empirical insights into co-creation of value
Siltaloppi, Jaakko; Nenonen, Suvi - In: International journal of quality and service sciences 5 (2013) 2, pp. 155-170
Persistent link: https://www.econbiz.de/10010160048