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East, Robert
16
Hammond, Kathy
9
Lomax, Wendy
7
Ang, Lawrence
5
Buttle, Francis
4
Harris, Patricia
3
Goodey, Caroline
2
Willson, Gill
2
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1
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Journal of marketing management : MM
13
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
European journal of marketing : EJM
2
Marketing intelligence & planning
1
Psychology & marketing
1
The marketing review
1
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OLC EcoSci
ECONIS (ZBW)
39
RePEc
5
Other ZBW resources
5
USB Cologne (EcoSocSci)
4
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1
Customer retention management processes: A quantitative study
Ang, Lawrence
;
Buttle, Francis
- In:
European journal of marketing : EJM
40
(
2006
)
1-2
,
pp. 83-99
Persistent link: https://www.econbiz.de/10006075544
Saved in:
2
Complaints-handling processes and organisational benefits: An ISO 10002-based investigation
Ang, Lawrence
;
Buttle, Francis
- In:
Journal of marketing management : MM
28
(
2012
)
9
,
pp. 1021-1043
Persistent link: https://www.econbiz.de/10009999996
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3
Does organisational culture influence CRM's financial outcomes?
Iriana, Reiny
;
Buttle, Francis
;
Ang, Lawrence
- In:
Journal of marketing management : MM
29
(
2013
)
3
,
pp. 467-493
Persistent link: https://www.econbiz.de/10010107620
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4
Product recall, brand equity, and future choice
Korkofingas, Con
;
Ang, Lawrence
- In:
Journal of marketing management : MM
27
(
2011
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10009252640
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5
Managing For Successful Customer Acquisition: An Exploration
Ang, Lawrence
;
Buttle, Francis
- In:
Journal of marketing management : MM
22
(
2006
)
3
,
pp. 295-318
Persistent link: https://www.econbiz.de/10006954721
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6
What is the effect of a recommendation?
East, Robert
;
Hammond, Kathy
;
Lomax, Wendy
;
Robinson, Helen
- In:
The marketing review
5
(
2005
)
2
,
pp. 145-157
Persistent link: https://www.econbiz.de/10006015616
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7
Decision Making and Habit in Shopping Times
East, Robert
;
Lomax, Wendy
;
Willson, Gill
;
Harris, Patricia
- In:
European journal of marketing : EJM
28
(
1994
)
4
,
pp. 56
Persistent link: https://www.econbiz.de/10006104760
Saved in:
8
In praise of retrospective surveys
East, Robert
;
Uncles, Mark D.
- In:
Journal of marketing management : MM
24
(
2008
)
9-10
,
pp. 929-944
Persistent link: https://www.econbiz.de/10008177551
Saved in:
9
Testing the market maven concept
Goodey, Caroline
;
East, Robert
- In:
Journal of marketing management : MM
24
(
2008
)
3
,
pp. 265-283
Persistent link: https://www.econbiz.de/10008416664
Saved in:
10
In praise of retrospective surveys
East, Robert
;
Uncles, Mark
- In:
Journal of marketing management : MM
24
(
2008
)
9
,
pp. 929-945
Persistent link: https://www.econbiz.de/10008416675
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