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1
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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3
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
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4
Journal of retailing and consumer services
London [u.a.] : Elsevier
;
anfangs: London : …
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1.1994 -
Persistent link: https://www.econbiz.de/10008374994
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5
Consumer trust in high-consequence decisions : a study of medical services
Terres, Mellina da Silva
;
Santos, Cristiane Pizzutti dos
- In:
International journal of pharmaceutical and healthcare …
7
(
2013
)
2
,
pp. 120-141
Persistent link: https://www.econbiz.de/10010160211
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6
The role of affective biasing in commercializing new ideas
Adomdza, Gordon K.
;
Baron, Robert A.
- In:
Journal of small business and entrepreneurship : JSBE ; …
26
(
2013
)
1/3
,
pp. 201-217
Persistent link: https://www.econbiz.de/10010185016
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7
The Philippine review of economics : a joint publication of the University of the
Philippines
, School of Economics and the Philippine Economic Society
Philippine Economic Society
;
School of Economics, Quezon
-
Quezon City
-
Nachgewiesen 37.2000 -
Persistent link: https://www.econbiz.de/10008393118
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8
Performance assessment of an e-learning software system for sustainability
Mahmood, Tariq
;
Hafeez, Khalid
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 208-229
Persistent link: https://www.econbiz.de/10010160045
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9
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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10
Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej
- In:
Folia oeconomica Stetinensia : FOS
11
(
2012
)
1
,
pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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