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English
6
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Mattila, Anna S.
58
Wirtz, Jochen
15
Hanks, Lydia
4
Andreu, Luisa
3
Choi, Sunmee
3
Noone, Breffni M.
3
Bigné, J.Enrique
2
Kim, Min Gyung
2
Miao, Li
2
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2
Patterson, Paul G.
2
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2
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2
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2
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2
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2
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1
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1
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1
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The journal of services marketing
14
International journal of service industry management : IJSIM
12
International journal of hospitality management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service management
3
International journal of contemporary hospitality management
2
Journal of business research : JBR
2
Journal of retailing
2
Journal of the Academy of Marketing Science
2
Managing service quality : MSQ ; an international journal
2
Tourism management : research, policies, practice
2
International journal of internet marketing and advertising : IJIMA
1
International journal of retail & distribution management
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of marketing theory and practice
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The real estate finance journal
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OLC EcoSci
ECONIS (ZBW)
174
Other ZBW resources
42
BASE
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RePEc
4
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1
The impact of culture on consumers#x0201; perceptions of service recovery efforts
Mattila, Anna S.
;
Patterson, Paul G.
- In:
Journal of retailing
80
(
2004
)
3
,
pp. 196-206
Persistent link: https://www.econbiz.de/10006608383
Saved in:
2
The power of explanations in mitigating the ill-effects of service failures
Mattila, Anna S.
- In:
The journal of services marketing
20
(
2006
)
7
,
pp. 422-428
Persistent link: https://www.econbiz.de/10007305434
Saved in:
3
The power of explanations in mitigating the ill-effects of service failures
Mattila, Anna S.
- In:
The journal of services marketing
20
(
2006
)
6-7
,
pp. 422-428
Persistent link: https://www.econbiz.de/10007378833
Saved in:
4
Arousal expectations and service evaluations
Mattila, Anna S.
;
Wirtz, Jochen
- In:
International journal of service industry management : IJSIM
17
(
2006
)
3-4
,
pp. 229-244
Persistent link: https://www.econbiz.de/10007287815
Saved in:
5
The Impact of Cognitive Inertia on Postconsumption Evaluation Processes
Mattila, Anna S.
- In:
Journal of the Academy of Marketing Science
31
(
2003
)
3
,
pp. 287-299
Persistent link: https://www.econbiz.de/10006151046
Saved in:
6
The Impact of Cognitive Inertia on Postconsumption Evaluation Processes
Mattila, Anna S.
- In:
Journal of the Academy of Marketing Science
31
(
2003
)
3
,
pp. 287
Persistent link: https://www.econbiz.de/10006151047
Saved in:
7
Congruency of scent and music as a driver of in-store evaluations and behavior
Mattila, Anna S.
;
Wirtz, Jochen
- In:
Journal of retailing
77
(
2001
)
2
,
pp. 273
Persistent link: https://www.econbiz.de/10006620271
Saved in:
8
The role of affective factors on perceived cruise vacation value
Duman, Teoman
;
Mattila, Anna S.
- In:
Tourism management : research, policies, practice
26
(
2005
)
3
,
pp. 311-324
Persistent link: https://www.econbiz.de/10006810042
Saved in:
9
Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
Noone, Breffni M.
;
Kimes, Sheryl E.
;
Mattila, Anna S.
; …
- In:
Journal of service management
20
(
2009
)
3/4
,
pp. 380-403
Persistent link: https://www.econbiz.de/10008374469
Saved in:
10
How to handle PR disasters? An examination of the impact of communication response type and failure attributions on consumer perceptions
Mattila, Anna S.
- In:
The journal of services marketing
23
(
2009
)
4
,
pp. 211-218
Persistent link: https://www.econbiz.de/10008272445
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