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An extended theoretical model of fashion clothing involvement
Vieira, Valter Afonso - In: Journal of fashion marketing and management 13 (2009) 2, pp. 179-200
Persistent link: https://www.econbiz.de/10009868503
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Behavioural responses to service encounter involving failure and recovery: the influence of contextual factors
de Matos, Celso Augusto; Vieira, Valter Afonso; Veiga, … - In: The service industries journal 32 (2012) 14, pp. 2203-2218
Persistent link: https://www.econbiz.de/10010001835
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An Evaluation of the Need for Touch Scale and Its Relationship with Need for Cognition, Need for Input, and Consumer Response
Vieira, Valter Afonso - In: Journal of international consumer marketing 24 (2012) 1, pp. 57-79
Persistent link: https://www.econbiz.de/10009832986
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Relationship marketing in supply chain: an empirical analysis in the Brazilian service sector
Vieira, Valter Afonso; Monteiro, Plinio R.R.; Veiga, … - In: The journal of business & industrial marketing 26 (2011) 7, pp. 524-532
Persistent link: https://www.econbiz.de/10009286482
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Stimuli–organism-response framework: A meta-analytic review in the store environment
Vieira, Valter Afonso - In: Journal of business research : JBR 66 (2013) 9, pp. 1420-1426
Persistent link: https://www.econbiz.de/10010121579
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Understanding the role of information communication in the buyer-seller exchange process: antecedents and outcomes
Agnihotri, Raj; Rapp, Adam; Trainor, Kevin - In: The journal of business & industrial marketing 24 (2009) 7, pp. 474-486
Persistent link: https://www.econbiz.de/10008316428
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Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technology
Rapp, Adam; Trainor, Kevin J.; Agnihotri, Raj - In: Journal of business research : JBR 63 (2010) 11, pp. 1229-1237
Persistent link: https://www.econbiz.de/10008640034
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Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technology
Rapp, Adam; Trainor, Kevin J; Agnihotri, Raj - In: Operations research, Management science : OR MS ; the … 52 (2012) 3, pp. 217-221
Persistent link: https://www.econbiz.de/10009986588
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Bringing "Social" into Sales: The Impact of Salespeople's Social Media Use on Service Behaviors and Value Creation
Agnihotri, Raj; Kothandaraman, Prabakar; Kashyap, Rajiv; … - In: The journal of personal selling & sales management 32 (2012) 3, pp. 333-349
Persistent link: https://www.econbiz.de/10009998135
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An Emotion-Based Model of Salesperson Ethical Behaviors
Agnihotri, Raj; Rapp, Adam; Kothandaraman, Prabakar; … - In: Journal of business ethics : JOBE 109 (2012) 2, pp. 243-258
Persistent link: https://www.econbiz.de/10010001612