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The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
Pérez, Andrea; Martínez, Patricia; Rodríguez del … - In: Service business 7 (2013) 3, pp. 459-481
Persistent link: https://www.econbiz.de/10010159911
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Journal of retailing and consumer services
London [u.a.] : Elsevier; anfangs: London : … - 1.1994 -
Persistent link: https://www.econbiz.de/10008374994
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Cross-cultural investigation of US and Indian consumer's apparel attribute choices applying Kano's theory
Bennur, Shubhapriya; Jin, Byoungho - In: Journal of fashion marketing and management 17 (2013) 3, pp. 306-321
Persistent link: https://www.econbiz.de/10010184340
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The customers borrowing behavior during the financial crisis
Luca, Alina - In: Theoretical and applied economics : GAER review 20 (2013) 5, pp. 115-124
Persistent link: https://www.econbiz.de/10010148331
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A conjectural variation approach for assessment of competition : a case on Indian commercial banks
Misra, Arun Kumar; Arrawatia, Rakesh - In: Journal of advances in management research : JAMR 10 (2013) 1, pp. 7-21
Persistent link: https://www.econbiz.de/10010160106
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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej - In: Folia oeconomica Stetinensia : FOS 11 (2012) 1, pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin; Ishak Ismail; Malliga Marimuthu - In: Service business 7 (2013) 3, pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Non-internet self-service technology failures and recoveries : comparing China with the United States
Liu, Shunzhong - In: Service business 7 (2013) 3, pp. 399-417
Persistent link: https://www.econbiz.de/10010159914
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Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De; Petzer, Daniel J.; Svari, Sander; … - In: International journal of quality and service sciences 5 (2013) 2, pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
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Youth visitors' satisfaction in Greek cultural heritage destinations : the case of Delphi
Boukas, Nikolaos - In: Tourism planning & development 10 (2013) 3, pp. 285-306
Persistent link: https://www.econbiz.de/10010184462