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A social exchange perspective of the individual guanxi network : evidence from Malaysian-Chinese employees
Ahmed, Ishfaq
;
Ismail, Wan Khairuzzaman Wan
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Amin, …
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Chinese management studies : CMS
7
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2013
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pp. 127-140
Persistent link: https://www.econbiz.de/10010147097
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An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10010146207
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Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
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Advances in business and management forecasting
9
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2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
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Ishak Ismail
;
Malliga Marimuthu
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Service business
7
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2013
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3
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pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
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New business models in online hotel distribution : emerging private sales versus leading IDS
Runfola, Andrea
;
Rosati, Massimo
;
Guercini, Simone
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Service business
7
(
2013
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10010146465
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The relationship between entrepreneurial marketing and the characteristics of Thai hotels and their managers
Boonchoo, Pattana
;
Wadeson, Nigel
;
Tsang, Denise
- In:
Journal of research in marketing and entrepreneurship : JRME
15
(
2013
)
1
,
pp. 61-78
Persistent link: https://www.econbiz.de/10010185178
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International journal of hospitality & tourism administration
Binghamton, NY : Haworth Hospitality Pr
;
anfangs: New …
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1.2000 -
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Knowledge management strategies, innovation, and organisational performance : an empirical study of the Iraqi MTS
Al-Hakim, Laith Ali Yousif
;
Hassan, Shahizan
- In:
Journal of advances in management research : JAMR
10
(
2013
)
1
,
pp. 58-71
Persistent link: https://www.econbiz.de/10010160103
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Expectations of professional graduates from organisations : a diagnostic study
Augustin, Prince
;
Mohanty, R. P.
- In:
International journal of productivity and quality …
12
(
2013
)
2
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pp. 226-245
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