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Lemmink, Jos
25
Ruyter, Ko de
5
Lemmink, Jos G.A.M.
4
Wetzels, Martin
4
de Ruyter, Ko
4
Behara, Ravi S.
3
Mattsson, Jan
3
Ouwersloot, Hans
3
Botschen, Günther
2
Dawar, Niraj
2
Fisher, Warren W.
2
Jong, Ad de
2
Koelemeijer, Kitty
2
Kunst, Paul
2
Lei, Jing
2
Streukens, Sandra
2
van Dolen, Willemijn
2
Belei, Nina
1
Geyskens, Kelly
1
Goukens, Caroline
1
Kasper, Hans
1
Lemmink, J.
1
Liljander, Veronica
1
Lings, Ian
1
Lings, Ian N.
1
Mattsson, J.
1
Mccoll, Rod
1
Moorman, Luci
1
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1
Prins, Ruth
1
Ramanathan, Suresh
1
Riel, Allard C. R. van
1
Ruyter, K.de
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Semeijn, Janjaap
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1
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1
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European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of marketing
3
Total quality management
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of internet marketing and advertising : IJIMA
1
International journal of quality & reliability management
1
International journal of retail & distribution management
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International journal of service industry management : IJSIM
1
Journal of management studies : JMS
1
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The international journal of logistics management
1
The journal of business & industrial marketing
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OLC EcoSci
ECONIS (ZBW)
27
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RePEc
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1
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The dynamics of the service delivery process: A value-based approach
Ruyter, K.de
;
Wetzels, M.
;
Lemmink, J.
;
Mattsson, J.
- In:
International journal of research in marketing : IJRM ; …
14
(
1997
)
3
,
pp. 231-244
Persistent link: https://www.econbiz.de/10006204611
Saved in:
2
Special issue on European research in service marketing
Lemmink, Jos G.A.M.
;
Botschen, Günther
;
Lings, Ian N.
- In:
Journal of business research : JBR
57
(
2004
)
4
,
pp. 372-373
Persistent link: https://www.econbiz.de/10006718858
Saved in:
3
Benchmarking field services using a zero defects approach
Behara, Ravi S.
;
Lemmink, Jos G.A.M.
- In:
International journal of quality & reliability management
14
(
1997
)
4-5
,
pp. 512-526
Persistent link: https://www.econbiz.de/10006396005
Saved in:
4
Modelling and evaluating service quality measurement using neural networks
Behara, Ravi S.
;
Fisher, Warren W.
;
Lemmink, Jos G.A.M.
- In:
International journal of operations & production …
22
(
2002
)
9-10
,
pp. 1162
Persistent link: https://www.econbiz.de/10006825337
Saved in:
5
Modelling and evaluating service quality measurement using neural networks
Behara, Ravi S.
;
Fisher, Warren W.
;
Lemmink, Jos G.A.M.
- In:
International journal of operations & production …
22
(
2002
)
10
,
pp. 1162
Persistent link: https://www.econbiz.de/10006825750
Saved in:
6
Service Climate in Self-Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting
Jong, Ad de
;
Ruyter, Ko de
;
Lemmink, Jos
- In:
Journal of management studies : JMS
42
(
2005
)
8
,
pp. 1593-1620
Persistent link: https://www.econbiz.de/10005879513
Saved in:
7
Manufacturer-Distributor Relationships and Channel Service Quality
Lemmink, Jos
;
Wetzels, Martin
;
Koelemeijer, Kitty
- In:
The international journal of logistics management
7
(
1996
)
2
,
pp. 33-42
Persistent link: https://www.econbiz.de/10007318720
Saved in:
8
Measuring customer service quality in international marketing channels: A multimethod approach
Wetzels, Martin
;
Ruyter, Ko de
;
Lemmink, Jos
; …
- In:
The journal of business & industrial marketing
10
(
1995
)
5
,
pp. 50-59
Persistent link: https://www.econbiz.de/10007336572
Saved in:
9
Warmth during non-productive retail encounters: the hidden side of productivity
Lemmink, Jos
;
Mattsson, Jan
- In:
International journal of research in marketing : IJRM ; …
15
(
1998
)
5
,
pp. 505
Persistent link: https://www.econbiz.de/10006197291
Saved in:
10
Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams
Jong, Ad de
;
Ruyter, Ko de
;
Lemmink, Jos
- In:
Journal of marketing
68
(
2004
)
2
,
pp. 18-35
Persistent link: https://www.econbiz.de/10005927930
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