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Journal of fashion marketing and management
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
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Service business
7
(
2013
)
3
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pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Estimation of penalty costs in service industries
Mitra, Amitava
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Patankar, Jayprakash G.
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Advances in business and management forecasting
9
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2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
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Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
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2
,
pp. 120-139
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
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Wang, Chih-wei
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Service business
7
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2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Shaping the competencies and behaviour of the insurance companies' employees in the process of creating the relations with customers
Grzebieniak, Andrzej
- In:
Folia oeconomica Stetinensia : FOS
11
(
2012
)
1
,
pp. 140-151
Persistent link: https://www.econbiz.de/10010148359
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Binghamton, NY : Haworth Press
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1.2002 -
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7
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
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Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10010146464
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Factors influencing adoption of relationship marketing practices for overall growth of firm : an ISM-based model validation
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 21-44
Persistent link: https://www.econbiz.de/10010184750
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What hooks customers into using online reservation portals : a multichannel perspective
Al-Hawari, Mohammad Ahmad
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10010184751
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Journal of retailing and consumer services
London [u.a.] : Elsevier
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anfangs: London : …
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