Purpose: The purpose of the paper is to investigate the role individual fantastical thinking (FT) plays in increasing the returns of value co-production by using technology-based services (TBSs). Design/methodology/approach: This research combines 3 laboratory experimental studies with a...

The diffusion of ICT technologies, the increased customer heterogeneity, the spreading of differentiation strategies and the emerging form of convergent competition lead firms to explore different channels to interact with consumers. Such innovations drive managers to develop a multichannel...

<i> Dinamiche di sistema del consumerismo in Italia </i> (di Francesco Ricotta) - ABSTRACT: Despite the growing attention to consumer policy and consumerism, many markets are still characterized by high consumers’ vulnerability. Consequently, public authorities, consumer associations and consumer...

Starting from a literature analysis on the main drivers for technology transfer performance, this paper provides a multiple case analysis on technology transfer offices (TTOs) in European universities, by developing a benchmarking analysis of some successful experiences. The paper proposes a...

Il paper considera il rilievo che oggi la comunicazione e l’esperienza di marca in-store rivestono in ambito retail. Attraverso uno schema concettuale l’autore mette in evidenza come la funzione mediatica svolta dal punto vendita sia oggi prominente rispetto alla stessa funzione commerciale....

This paper extends current thinking on the relationship between consumers and the retail environment by assessing a theory of consumer-environment interaction that reinterprets arousal and dominance, two dimensions of the PAD model (Mehrabian, Albert, Russel, James A., An approach to...

The current study introduces a conceptual distinction between two types of unplanned purchases—impulse purchases (i.e., spontaneous decisions triggered affectively) versus opportunistic purchases (i.e., rational decisions elicited by stimulus exposure)—grounded in separate dynamics of the...