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Services are Different: Job Characteristics, Working Conditions and Pay Levels in OECD Countries
Ochel, Wolfgang - In: CESifo Forum 2 (2001) 4, pp. 55-57
Persistent link: https://www.econbiz.de/10005013134
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Pro: Opening the Services Market – Standing Still is not an Option / Contra: Greens ask for Alternative Approach to the Liberalization of Services in the EU
McCreevy, Charlie; Rühle, Heidi - In: CESifo Forum 6 (2005) 1, pp. 29-31
Persistent link: https://www.econbiz.de/10004998670
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Decentralising the public sector: The Impact of Decentralisation on Service Delivery, Corruption, Fiscal Management and Growth in Developing and Emerging Market Economies: A Synthe...
Shah, Anwar; Thompson, Theresa; Zou, Heng-fu - In: CESifo DICE Report 2 (2004) 1, pp. 10-14
Persistent link: https://www.econbiz.de/10005037378
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An exploratory study of service productivity index for service industry evaluation
Indrianti, Nur - In: International Journal of Services, Economics and Management 4 (2012) 4, pp. 331-343
This paper presents an exploratory study of service productivity index (SPI). Given the weakness of the previous service productivity measurements, this paper presents an improvement in measuring service productivity. With regard to the basic principal of productivity, it is proposed to measure...
Persistent link: https://www.econbiz.de/10010668928
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - Fakultät Wirtschaftswissenschaften, Technische … - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10009207037
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HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ
Schulze, Birgit - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012
Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …
Persistent link: https://www.econbiz.de/10011070466
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How the Organizational Goals Affect Knowledge Management
Lin, Wei-Shong; Huang, Jui-Ling; Sheng, Margaret L. - In: International Journal of Management, Knowledge and Learning 3 (2014) 1, pp. 3-22
How to enhance customer satisfaction and technology innovation have been topics of discussion for some time; however … goal is innovation, whereas internalization activity should be emphasized when the organizational goal is customer …
Persistent link: https://www.econbiz.de/10010784054
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The Impact of Innovation on Customer Satisfaction and Brand loyalty: A Study of the Students of Faisalabad
Naveed, Tahir; Akhtar, Irum; Cheema, Khaliq Ur Rehman - Volkswirtschaftliche Fakultät, … - 2012
) associated with innovation. These benefits and costs are investigated through analysing the relationship between the innovation … appropriate findings. The results described the significant relationship of innovation with customer satisfaction and brand …
Persistent link: https://www.econbiz.de/10011107506
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The relative significance of product quality attributes driving customer satisfaction within the fast fashion market: a UK perspective
Ryding, Daniella; Vignali, Gianpaolo; Carey, Robin; Wu, … - In: International Journal of Business Performance Management 16 (2015) 2/3, pp. 280-303
As a result of recent global trends, high street retailers are under increasing pressure to sustain the low cost business model whilst at the same time fulfilling the needs of an increasingly demanding consumer. This paper examines customer expectations of product quality and customer...
Persistent link: https://www.econbiz.de/10011266455
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Perceived value as a basis for shaping the offer of service provider: cases from UK and Croatia
Pandza, Irena; Vignali, Claudio - In: World Review of Entrepreneurship, Management and … 6 (2010) 4, pp. 263-275
According to the representative studies higher level of customers' perceived value leads to higher level of customer satisfaction, greater level of customer loyalty and to a greater success of organisation. Due to this, service providers have to recognize all important factors of customers'...
Persistent link: https://www.econbiz.de/10009353077