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Ethical dimensions of total quality management
Enzo Gentili, Alan Stainer, Lorice Stainer - In: International Journal of Business Performance Management 5 (2003) 2/3, pp. 237-244
Total quality management (TQM) ought to go beyond the traditional meaning of the quality of a product or service; it should include not only customer satisfaction, but also efficiency, productivity, quality of work life, commitment and loyalty within the organisation. It is also about more than...
Persistent link: https://www.econbiz.de/10010691711
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Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally
Walsh, Gianfranco; Bartikowski, Boris - In: Journal of Business Research 66 (2013) 8, pp. 989-995
This study investigates the mediating role of customer satisfaction in the relationships between two types of corporate associations (corporate ability and corporate social responsibility) and two behavioral outcomes (word of mouth and loyalty intentions). In addition, the authors explore...
Persistent link: https://www.econbiz.de/10011050006
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How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction
Saeidi, Sayedeh Parastoo; Sofian, Saudah; Saeidi, Parvaneh - In: Journal of Business Research 68 (2015) 2, pp. 341-350
Direct relationship between corporate social responsibility (CSR) and firm performance has been examined by many scholars, but this direct test seems to be spurious and imprecise. This is because many factors indirectly influence this relation. Therefore, this study considers sustainable...
Persistent link: https://www.econbiz.de/10011117154
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Do customer satisfaction and reputation mediate the CSR–FP link? Evidence from Australia
Galbreath, Jeremy; Shum, Paul - In: Australian Journal of Management 37 (2012) 2, pp. 211-229
Direct tests between corporate social responsibility (CSR) and firm performance (FP) have been argued to be spurious. Following this line of argument, the present study tests a mediated model in understanding the CSR–FP relationship. Specifically, we posit that reputation and customer...
Persistent link: https://www.econbiz.de/10011135715
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“I Need You Too!â€\x9D Corporate Identity Attractiveness for Consumers and The Role of Social Responsibility
Marin, Longinos; Ruiz, Salvador - In: Journal of Business Ethics 71 (2007) 3, pp. 245-260
The extent to which people identify with an organization is dependent on the attractiveness of the organizational identity, which helps individuals satisfy one or more important self-definitional needs. However, little is known about the antecedents of company identity attractiveness (IA) in a...
Persistent link: https://www.econbiz.de/10005719611
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Stakeholders Management Systems: Empirical Insights from Relationship Marketing and Market Orientation Perspectives
Madariaga, J.; Valor, C. - In: Journal of Business Ethics 71 (2007) 4, pp. 425-439
This paper explores the managerial aspects of the relationship with stakeholders, under the assumption that transfer of knowledge is being made from relationship marketing and market orientation perspectives. These marketing tools may prove useful to manage the relationship with other...
Persistent link: https://www.econbiz.de/10005719743
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The Role of Identity Salience in the Effects of Corporate Social Responsibility on Consumer Behavior
Marin, Longinos; Ruiz, Salvador; Rubio, Alicia - In: Journal of Business Ethics 84 (2009) 1, pp. 65-78
Persistent link: https://www.econbiz.de/10005012718
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Strengthening Stakeholder–Company Relationships Through Mutually Beneficial Corporate Social Responsibility Initiatives
Bhattacharya, C.; Korschun, Daniel; Sen, Sankar - In: Journal of Business Ethics 85 (2009) 2, pp. 257-272
Persistent link: https://www.econbiz.de/10005075576
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The potential of corporate environmental responsibility of Chinese state-owned enterprises in Africa
Tan-Mullins, May; Mohan, Giles - In: Environment, Development and Sustainability 15 (2013) 2, pp. 265-284
Drawing upon empirical data collected in China and Africa, this article evaluates Chinese overseas corporate social … responsibility strategies and their effectiveness in mitigating environmental impacts in parts of Africa. China’s enhanced role … within the global economy has profound environmental implications for the world. In particular, China has rapidly expanded …
Persistent link: https://www.econbiz.de/10010847140
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Evolving Corporate Social Responsibility in China
Zhang, Dongyong; Morse, Stephen; Kambhamptati, Uma; Li, … - In: Sustainability 6 (2014) 11, pp. 7646-7665
With a unique cultural background and fast economic development, China’s adoption of corporate social responsibility … global sustainability. This paper aims to explore how CSR has given way to economic growth in China since the start of … economic performance of firms. Thus, the recent calls for China to adopt CSR in its industries follow a period where the …
Persistent link: https://www.econbiz.de/10010945676