Narrow search
Showing 1 - 10 of 4,524
Cover Image
Cultural differences in the customer perception of crowded restaurant: emotion, intolerance and perceived price
Kim, Dae-Young; Lee, Kwang-Ho - In: International Journal of Revenue Management 4 (2010) 3/4, pp. 420-431
The main purpose of this study is to examine cultural differences between Americans and Chinese in terms of cultural … the crowded environment as compared to Chinese in the restaurant setting. In addition, the interaction effects among these …
Persistent link: https://www.econbiz.de/10010669590
Cover Image
School Choice and School Quality in the US
Nechyba, Thomas - In: CESifo DICE Report 2 (2004) 4, pp. 33-38
Persistent link: https://www.econbiz.de/10005037313
Cover Image
Factors adversely influencing retail patronage: an empirical investigation in the USA
Dotson, Michael J.; Dave, Dinesh S. - In: International Journal of Business Performance Management 10 (2008) 1, pp. 17-29
Researchers have shown that there is a relationship between the retail environment and revenue in retail and service outlet stores, satisfaction and product selections and evaluations. A consumer's retail experience is affected by their emotional states, retail store attributes and parking...
Persistent link: https://www.econbiz.de/10010669401
Cover Image
The vicious cycle: growth and declining quality in the US airline industry: some lessons for new start-ups
Rhoades, Dawna L.; Tiernan, Siobhan D. - In: World Review of Entrepreneurship, Management and … 1 (2005) 1, pp. 31-44
Since US deregulation, over 200 airlines have started up and failed (Rosen, 1995). While competitive pressures and economic conditions were a factor in the failure of many carriers, the issue of rapid growth and service quality has been blamed for the demise of these carriers. This paper...
Persistent link: https://www.econbiz.de/10008564318
Cover Image
The vicious cycle: growth and declining quality in the US airline industry: some lessons for new start-ups
Rhoades, Dawna L.; Tiernan, Siobhan D. - In: World Review of Entrepreneurship, Management and … 1 (2005) 1, pp. 31-44
Since US deregulation, over 200 airlines have started up and failed (Rosen, 1995). While competitive pressures and economic conditions were a factor in the failure of many carriers, the issue of rapid growth and service quality has been blamed for the demise of these carriers. This paper...
Persistent link: https://www.econbiz.de/10005753520
Cover Image
INVESTIGATING THE PERCEIVED SERVICE QUALITY IN CROATIAN RESTAURANT INDUSTRY USING DINESERV MODEL
MARKOVIC, SUZANA; RASPOR, SANJA - In: JOURNAL STUDIA UNIVERSITATIS BABES-BOLYAI NEGOTIA (2010)
The purpose of this study is to assess perceptions of restaurant customers and to determine the factor structure of perceived restaurant service quality. A modified DINESERV model was applied. The model was tested on the sample of 32 restaurants on the Opatija Riviera (Croatia), resulting with...
Persistent link: https://www.econbiz.de/10010838256
Cover Image
The Advertising Effects of Corporate Social Responsibility on Corporate Reputation and Brand Equity: Evidence from the Life Insurance Industry in Taiwan
Hsu, Ker-Tah - In: Journal of Business Ethics 109 (2012) 2, pp. 189-201
This study investigates the persuasive advertising and informative advertising effects of CSR initiatives on corporate reputation and brand equity based on the evidence from the life insurance industry in Taiwan. The study finds, first, policyholders’ perceptions concerning the CSR initiatives...
Persistent link: https://www.econbiz.de/10010990108
Cover Image
Customer Loyalty At Any Cost: Why Is Social Media Poorly Integrated With Marketing Strategy?
Nadeem, Mohammed - In: International Journal of Academic Research in Business … 5 (2015) 2, pp. 78-96
Corporations are using Social Media (SM) to form meaningful and engaging customer relationships involving online transactions. . The aim of the research study is to examine how Customer Loyalty (CL) has come under an undeniable influence of SM. The main question examined by the research study...
Persistent link: https://www.econbiz.de/10011183355
Cover Image
“What matters most:” A cultural mechanism moderating structural vulnerability and moral experience of mental illness stigma
Yang, Lawrence H.; Chen, Fang-pei; Sia, Kathleen Janel; … - In: Social Science & Medicine 103 (2014) C, pp. 84-93
To understand Chinese immigrants' experiences with mental illness stigma and mental health disparities, we integrate … cultural engagements might shape stigma. Fifty Chinese immigrants, including 64% Fuzhounese immigrants who experienced … particularly harsh socio-economical deprivation, from two Chinese bilingual psychiatric inpatient units in New York City were …
Persistent link: https://www.econbiz.de/10011042489
Cover Image
A comparative study on e-banking services between China and USA
Yang, Jiaqin; Cheng, Li; Luo, Xia - In: International Journal of Electronic Finance 3 (2009) 3, pp. 235-252
between two nations: China vs. USA. As the attitude and usage of young consumers will be a good indicator for the trend of e …
Persistent link: https://www.econbiz.de/10008592707