The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Year of publication: |
2012
|
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Authors: | Ryu, Kisang ; Lee, Hye-rin ; Kim, Woon Gon |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 24.2012, 2, p. 200-223
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Subject: | Gastronomie | Restaurant industry | Chinesisch | Chinese | Dienstleistungsqualität | Service quality | Firmenimage | Corporate reputation | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | USA | United States |
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