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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - Fakultät Wirtschaftswissenschaften, Technische … - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10009207037
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HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ
Schulze, Birgit - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012
Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …
Persistent link: https://www.econbiz.de/10011070466
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Learning from Other Economies - for example from Somewhere Down Under
Freeman, Richard B. - In: CESifo DICE Report 5 (2007) 3, pp. 33-37
Persistent link: https://www.econbiz.de/10005056464
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The role of shopping sophistication in creating satisfying purchase outcomes
Newell, Stephen J.; Wu, Bob T.; Titus, Philip A.; … - In: American Journal of Business 26 (2012) 2, pp. 129-144
Purpose – The purpose of this paper is to address the following questions: are sophisticated consumers more likely to be satisfied with their purchases? Are consumers who are more knowledgeable more apt to feel in control of their purchase decisions? Are they more likely to believe the...
Persistent link: https://www.econbiz.de/10010610968
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Dimensionality of Responses to Customer Satisfaction with Low-Involvement Low-Risk Frequent Purchases: the Example of Grocery Retailing
Soone, Ivar - Majandusteaduskond, Tallinna Tehnikaülikool - 2006
This working paper explores affective, cognitive, conative and action consequences of customer satisfaction focusing on the dimensionality of responses to satisfaction and their interrelations. For the purpose of the present working paper, affective, cognitive, conative and action consequences...
Persistent link: https://www.econbiz.de/10004971458
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Consumer response to seasonal clearance sales: experimental analysis of consumer personality traits in self-service stores
Rajagopal - In: Global Business and Economics Review 10 (2008) 1, pp. 68-92
Consumer responses to clearance sales, both in terms of consumer satisfaction with the decision process and in terms of subsequent store-choice behaviour, have been analysed in this paper through four controlled experiments conducted in Mexico in reference to consumer choice and...
Persistent link: https://www.econbiz.de/10010816619
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Cognitive factors affecting buying decision of young consumers: role of arousal and merriment
Rajagopal - In: International Journal of Economics and Business Research 1 (2009) 4, pp. 454-466
Arousal among young consumers plays a key role in buying decisions. One of the challenges for success in retailing is to enhance the in-store ambience to influence the young consumers for prolonged stay in the store for shopping and explore the zone of experience of new products. This paper...
Persistent link: https://www.econbiz.de/10008755183
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HIGH TECHNOLOGY AND BARRIERS TO INNOVATION: FROM GLOBALIZATION TO RELOCALIZATION
ZELENY, MILAN - In: International Journal of Information Technology & … 11 (2012) 02, pp. 441-456
We live in an era when a remarkable number of new information and other technologies are successfully bypassing the main obstacle to technological advance: technology support network (TSN). Technology support net, when fully established and fixed, erects significant barriers to innovation....
Persistent link: https://www.econbiz.de/10011011039
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Self-service delight: Exploring the hedonic aspects of self-service
Collier, Joel E.; Barnes, Donald C. - In: Journal of Business Research 68 (2015) 5, pp. 986-993
A majority of the previous self-service research has been completed in a utilitarian environment where concepts such as efficiency reign supreme. In a hedonic oriented self-service, efficiency may not be the only goal. In response to this question, the current research evaluates how task...
Persistent link: https://www.econbiz.de/10011209131
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ДВУХФАЗНАЯ МОДЕЛЬ С НЕОГРАНИЧЕННЫМИ ОЧЕРЕДЯМИ ДЛЯ РАСЧЕТА ХАРАКТЕРИСТИК И ОПТИМИЗАЦИИ РЕЧЕВЫХ ПОРТАЛОВ САМООБСЛУЖИВАНИЯ...
ОГЛЫ, ФАРХАДОВ МАИС ПАША; … - In: Проблемы управления (2010) 3, pp. 53-57
Рассмотрена двухфазная модель с неограниченными очередями на каждой фазе, предназначенная для расчета и оптимизации телефонных речевых порталов...
Persistent link: https://www.econbiz.de/10011247365