Data from 180 respondents indicated that there was a consistent attitude-action pattern which distinguished online shoppers from non-shoppers. Internet users showed a consistent pattern in seeking information from the Internet and making online purchases. While the predictors of purchasing 15...

The purpose of this paper is to present and validate a model of factors influencing the customers' satisfaction on internet shopping in China. To attain these, a questionnaire was sent to 300 potential Chinese customers. The findings indicate that there are 15 items that influence consumer...

This paper presents the results of an empirical study of price dispersion in homogenous goods markets. Modern economic theory suggests that markets will inevitably have information asymmetries resulting in equilibriums with price dispersion even when goods are perfectly homogenous. Earlier...

The fast growing of e-commerce proceeded in profits for many companies. Its application associated to well-designed workflows, i.g., the virtual customer care procedures, can benefit the companies by building long term competitive advantages. This study analysed the virtual customer care of ten...

Online piracy may substantially undermine intellectual property rights of digital goods. There is much controversy concerning the issue of music piracy over the internet and the implementation of new information technology in Customer Relationship Management (CRM) with the rebirth of Napster and...

The internet and all other kinds of networks have changed our way of life in general and the way to do business in particular and, as a result, many companies nowadays are conducting and transferring their businesses online. However, some of them are not successful. Until now, the majority of...

Online piracy may substantially undermine intellectual property rights of digital goods. There is much controversy concerning the issue of music piracy over the internet and the implementation of new information technology in Customer Relationship Management (CRM) with the rebirth of Napster and...

The internet and all other kinds of networks have changed our way of life in general and the way to do business in particular and, as a result, many companies nowadays are conducting and transferring their businesses online. However, some of them are not successful. Until now, the majority of...

This study was intended to frame current changes of farms and consumers in the new virtual contexts. This research analysed consumers' different purchasing attitudes in a traditional or virtual context. Here, we presented the first results of an in-progress research that may explain the new...

the article presents the issue of the modern IT technologies usage, in this case the Internet, to the improvement of the customer service at the company logistic system. By the e-commerce modern solutions implementation the researched company received better customer service and was able to...