SILVESTRI, Cecilia - In: Business Excellence and Management 4 (2014) 1, pp. 5-21
Customer satisfaction is central to strategic management oriented to quality. The quality of products …/services generates, in fact, the customer satisfaction. The aim of the research is to demonstrate the existence of a linear dependence … between quality and customer satisfaction. The survey tool is the questionnaire and the analysis of the data was used: (1 …