satisfaction and relationships, and model the financial impact of those customer relationships. Models for managing service have …

encounter, student loyalty and identification with the university are key variables influencing the university perf ormance. …

customer satisfaction. The paper researches the influence of the components of a service encounter on customer satisfaction …. Among several factors that determine customer satisfaction the quality of service, which is related to the characteristics … satisfactory or unsatisfactory is provided by the critical incident technique, where causes of dis/satisfaction differ primarily …

Many services are delivered to a (large) number of customers simultaneously within a confined zone (e.g., restaurants …

insights into the effect of service quality and satisfaction on customer loyalty across different consumption stages. This … study examines the impact of service quality and satisfaction on customer loyalty among novice and experienced customers in … groups; service quality is a major driver of loyalty only for novice customers, while overall satisfaction is a major driver …

and PU and PEOU, between PEOU and satisfaction and finally between satisfaction and loyalty. The study finally provides …

and PU and PEOU, between PEOU and satisfaction and finally between satisfaction and loyalty. The study finally provides …

This study aims to develop a model of investors’ investment behavior towards satisfaction and loyalty. Using a … performance and service quality have significant impact on investor’s loyalty, through trust and satisfaction as the intervening … investor’s trust, satisfaction and loyalty. The analysis further shows that the investor’s loyalty is significantly affected by …

satisfaction levels obtained and in client loyalty. …Quality has become highly important, and many decisions regarding consumption are based on the degree of satisfaction …. The result obtained is reflected in the role that expectations and the quality of educational services play in the …