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E-consumer and the drive behind customer satisfaction: the Chinese online
Omar, Maktoba - In: International Journal of Economics and Business Research 2 (2010) 3/4, pp. 271-287
The purpose of this paper is to present and validate a model of factors influencing the customers' satisfaction on internet shopping in China. To attain these, a questionnaire was sent to 300 potential Chinese customers. The findings indicate that there are 15 items that influence consumer...
Persistent link: https://www.econbiz.de/10010669637
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Customer-perceived internet banking service quality: a study in national capital region of India
Singh, Shamsher - In: International Journal of Financial Services Management 7 (2014) 2, pp. 113-138
leading private and public banks in India, such as ICICI Bank, HDFC Bank, State Bank of India and Punjab National Bank. The …
Persistent link: https://www.econbiz.de/10010884842
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The impact of service delivery quality on customer satisfaction in Indian banks
Singh, Shamsher - In: International Journal of Financial Services Management 6 (2013) 1, pp. 60-78
information technology in banking in India. The technology-related factors have changed the way the banking is done. Despite all … delivery quality of leading Indian banks such as State Bank of India, ICICI Bank, HDFC Bank, and Punjab National Bank. The …
Persistent link: https://www.econbiz.de/10010668726
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A path analysis of perceived service quality, customer satisfaction, perceived value, and behavioural intentions in Indian retail banking
Gera, Rajat - In: International Journal of Financial Services Management 5 (2011) 1, pp. 83-105
The paper investigates the path 'perceived service quality – perceived customer value – customer satisfaction – behavioural intentions' in Indian retail banking. The service quality attributes were identified from literature and finalised after interviews with bank managers. Two service...
Persistent link: https://www.econbiz.de/10010816457
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Card bases payment mode - an accounting perspective: a comparison between credit card and debit card payment systems in India
Bhatia, Leena; Jain, Bindu - In: International Journal of Managerial and Financial Accounting 5 (2013) 1, pp. 33-44
card payments and transactions in the last five years and until November 2010 in India. …
Persistent link: https://www.econbiz.de/10010669569
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Portugal; Financial Sector Assessment Program: Detailed Assessment of Observance of IAIS Insurance Core Principles
International Monetary Fund (IMF); International … - 2007
This Detailed Assessment of the Observance of International Association of Insurance Supervisors (IAIS) Insurance Core Principles for Portugal highlights the market analysis of the insurance market. Investment in domestic government bonds has decreased and is outweighed by nondomestic government...
Persistent link: https://www.econbiz.de/10011243620
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - Fakultät Wirtschaftswissenschaften, Technische … - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10009207037
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HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ
Schulze, Birgit - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012
Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …
Persistent link: https://www.econbiz.de/10011070466
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Quality and Customer Satisfaction Spillovers in the Mobile Phone Industry
Chai, Kah-Hin; Ding, Yi; Xing, Yufeng - In: Service Science 1 (2009) 2, pp. 93-106
This study investigates the possible spillover effects of customer satisfaction from product manufacturer to service provider, and vice versa. The survey results provide empirical evidence for the presence of spillover effects of quality and customer satisfactions in the mobile phone industry....
Persistent link: https://www.econbiz.de/10010990640
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Monitoring Customer Satisfaction in Service Industry: A Cluster Analysis Approach
Horváth, Matúš; Michalkova, Alexandra - In: Quality Innovation Prosperity 16 (2012) 1
One of the key performance indicators of quality management system of an organization is customer satisfaction. The process of monitoring customer satisfaction is therefore an important part of the measuring processes of the quality management system. This paper deals with new ways how to...
Persistent link: https://www.econbiz.de/10010990733