The 'business case' for gender equality rests on the claim that organisations can improve their competitiveness through improved diversity management, in particular by reducing turnover and training costs and minimising reputational and litigation risks arising from potentially discriminatory...

The purpose of this study is to assess perceptions of restaurant customers and to determine the factor structure of perceived restaurant service quality. A modified DINESERV model was applied. The model was tested on the sample of 32 restaurants on the Opatija Riviera (Croatia), resulting with...

The aim of this paper is to discuss the testing, diffusion and application of newly developed experience accounting (EA) system to academics and practicians in the hospitality industry. As the EA system is based on the production of experiences, it will be important to test and diffuse the idea...

The present paper aims to study the application of new standard of food safety: ISO 22000:2005 in the catering industry. At the beginning the study made a comparison between ISO 22000 with the HACCP system and the ISO 9000:2000 standard, in order to identify their similarities and differences,...

"What do external controls in the German labour market focus on? In the tradition of empirical administration research, we use the example of the labour market control unit in Berlin that focuses on the construction sector (Außendienstprüfgruppe Bau) to investigate what aims are pursued by...

"Obgleich das Schwerbehindertengesetz (SchwbG) alle öffentlichen und privaten Arbeitgeber mit mehr als fünfzehn Beschäftigten dazu verpflichtet, die (Wieder-)Eingliederung Schwerbehinderter in das Erwerbsleben zu fördern, kommen nur etwas mehr als 20% der Arbeitgeber dieser Verpflichtung...