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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - Fakultät Wirtschaftswissenschaften, Technische … - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10009207037
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HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ
Schulze, Birgit - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012
Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …
Persistent link: https://www.econbiz.de/10011070466
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The role of shopping sophistication in creating satisfying purchase outcomes
Newell, Stephen J.; Wu, Bob T.; Titus, Philip A.; … - In: American Journal of Business 26 (2012) 2, pp. 129-144
Purpose – The purpose of this paper is to address the following questions: are sophisticated consumers more likely to be satisfied with their purchases? Are consumers who are more knowledgeable more apt to feel in control of their purchase decisions? Are they more likely to believe the...
Persistent link: https://www.econbiz.de/10010610968
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Dimensionality of Responses to Customer Satisfaction with Low-Involvement Low-Risk Frequent Purchases: the Example of Grocery Retailing
Soone, Ivar - Majandusteaduskond, Tallinna Tehnikaülikool - 2006
This working paper explores affective, cognitive, conative and action consequences of customer satisfaction focusing on the dimensionality of responses to satisfaction and their interrelations. For the purpose of the present working paper, affective, cognitive, conative and action consequences...
Persistent link: https://www.econbiz.de/10004971458
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Consumer response to seasonal clearance sales: experimental analysis of consumer personality traits in self-service stores
Rajagopal - In: Global Business and Economics Review 10 (2008) 1, pp. 68-92
Consumer responses to clearance sales, both in terms of consumer satisfaction with the decision process and in terms of subsequent store-choice behaviour, have been analysed in this paper through four controlled experiments conducted in Mexico in reference to consumer choice and...
Persistent link: https://www.econbiz.de/10010816619
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Cognitive factors affecting buying decision of young consumers: role of arousal and merriment
Rajagopal - In: International Journal of Economics and Business Research 1 (2009) 4, pp. 454-466
Arousal among young consumers plays a key role in buying decisions. One of the challenges for success in retailing is to enhance the in-store ambience to influence the young consumers for prolonged stay in the store for shopping and explore the zone of experience of new products. This paper...
Persistent link: https://www.econbiz.de/10008755183
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Customer-perceived internet banking service quality: a study in national capital region of India
Singh, Shamsher - In: International Journal of Financial Services Management 7 (2014) 2, pp. 113-138
leading private and public banks in India, such as ICICI Bank, HDFC Bank, State Bank of India and Punjab National Bank. The …
Persistent link: https://www.econbiz.de/10010884842
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Investigating the link between service quality, value, satisfaction and behavioural intentions in a public sector bank in India
Gera, Rajat - In: International Journal of Services, Economics and Management 3 (2011) 1, pp. 3-20
quality, satisfaction, value and behavioural intentions of repurchase and recommendation in public sector bank context of … India. The indirect effects model was selected due to parsimony and best fit. Service quality was found to significantly …
Persistent link: https://www.econbiz.de/10009353003
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'E-banking' initiatives in Indian banks – a case of business process reengineering (BPR) implementation
Datta, Saroj K.; Kundu, Sukanya - In: World Review of Entrepreneurship, Management and … 7 (2011) 2, pp. 174-191
research work brings out that information technology (IT) application has a very prospective future in India. …
Persistent link: https://www.econbiz.de/10009353069
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The impact of service delivery quality on customer satisfaction in Indian banks
Singh, Shamsher - In: International Journal of Financial Services Management 6 (2013) 1, pp. 60-78
delivery quality of leading Indian banks such as State Bank of India, ICICI Bank, HDFC Bank, and Punjab National Bank. The … information technology in banking in India. The technology-related factors have changed the way the banking is done. Despite all … study surveys the opinion of 400 customers of two public-sector banks and two private-sector banks (100 from each bank …
Persistent link: https://www.econbiz.de/10010668726