Der Strukturwandel führt zu einer Schrumpfung des primären Sektors, zu einem Verlust der bedeutenden Rolle des Produzierenden Gewerbes und zu einer Expansion des Dienstleistungssektors. Durch den immer größer werdenden Bedarf an Dienstleistungen, ist der Beschäftigungseffekt positiv,...

A survey was designed and formally tested via multivariate statistical analysis of working professionals, representing the service sector from the Pittsburgh, PA, metropolitan area to testing assumptions concerning the effectiveness of governmental intervention, demographics and strategies for...

This paper presents an exploratory study of service productivity index (SPI). Given the weakness of the previous service productivity measurements, this paper presents an improvement in measuring service productivity. With regard to the basic principal of productivity, it is proposed to measure...

Effective management of collaborative relationships requires an in-depth understanding of constructs contributing to the performance of the collaborating firms. Using structural equation modelling (SEM) approach, we explored the interfirm relational capital leading to more successful strategic...

The Cash for Clunkers program is the popular nickname for the Car Allowance Rebates Program created in the Consumer Assistance to Recycle and Save Act of 2009 (CARS). A review of the applied literature on CRM, economic policy, and the newly enacted government program providing financial...

Diverse authors have shown the influence and importance that ergonomics has on the optimisation and improvement of processes quality and management, and in company business strategies. This paper intends to show the advantages that can arise by joining an ergonomic project methodology with a...