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The quality process as a management tool for public transport operators. The example of the EFQM Model through the franchise bidding process in the United Kingdom
Piraux, Jérémy - HAL - 2008
satisfaction, while public authorities impose the implementation of new quality processes in franchise contracts. EFQM differs from … franchising process. Keolis, established in the UK for 10 years, developed its own EFQM approach. This study brings methodological …
Persistent link: https://www.econbiz.de/10008792823
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Improving transportation service quality based on information fusion
Liou, James J.H.; Hsu, Chao-Che; Chen, Yun-Shen - In: Transportation Research Part A: Policy and Practice 67 (2014) C, pp. 225-239
How to improve transportation service quality and thus attract more passengers to use public transportation systems is an important concern for city governments around the world. In this study, we propose a novel information fusion model that addresses the dependent relationships among the...
Persistent link: https://www.econbiz.de/10010930805
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A Study on the Implementation of Jampersal Policy in Indonesia
Achadi, Endang L.; Achadi, Anhari; Pambudi, Eko; … - Economics Research, World Bank Group - 2014
Indonesia launched Jampersal in 2011, a nationwide program to accelerate the reduction of maternal and newborn deaths. The program was financed by central government revenues and provided free and comprehensive maternal and neonatal care with an emphasis on promoting institutional deliveries....
Persistent link: https://www.econbiz.de/10010937829
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Turkey on the Way of Universal Health Coverage Through the Health Transformation Program (2003-2013)
Aran, Meltem; Rokx, Claudia - Economics Research, World Bank Group - 2014
Beginning in 2003, Turkey initiated a series of reforms under the Health Transformation Program (HTP) that over the past decade have led to the achievement of universal health coverage (UHC). The progress of Turkey?s health system has few, if any, parallels in scope and speed. Before the...
Persistent link: https://www.econbiz.de/10010937832
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TURKEY ON THE WAY OF UNIVERSAL HEALTH COVERAGE THROUGH THE HEALTH TRANSFORMATION PROGRAM (2003-13)
Bump, Jesse; Sparkes, Susan; Tatar, Mehtap; Celik, Yusuf; … - Economics Research, World Bank Group - 2014
Beginning in 2003, Turkey initiated a series of reforms under the Health Transformation Program (HTP) that over the past decade have led to the achievement of universal health coverage (UHC). The progress of Turkey?s health system has few ? if any ? parallels in scope and speed. Before the...
Persistent link: https://www.econbiz.de/10011212023
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Determinants of antenatal care quality in Ghana
Atinga, Roger A.; Baku, Anita A. - In: International Journal of Social Economics 40 (2013) August, pp. 852-865
due partly to poor quality of antenatal care that prevents pregnant women from giving birth in hospitals. The aim of this … study is to examine factors shaping quality of antenatal care in selected public hospitals in the country. Design …
Persistent link: https://www.econbiz.de/10010814506
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The development of loyalty among novice and experienced customers of sport and fitness centres
Avourdiadou, Sevastia; Theodorakis, Nicholas D. - In: Sport Management Review 17 (2014) 4, pp. 419-431
insights into the effect of service quality and satisfaction on customer loyalty across different consumption stages. This … study examines the impact of service quality and satisfaction on customer loyalty among novice and experienced customers in … groups; service quality is a major driver of loyalty only for novice customers, while overall satisfaction is a major driver …
Persistent link: https://www.econbiz.de/10010939878
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EVALUATING THE IMPACT OF BANKING SERVICES QUALITY ON CUSTOMER LOYALTY IN CREDIT EUROPE BANK (ROMANIA)
Bente, Corneliu; Bente, Florina Maria - In: Theoretical and Applied Economics 3(580)(supplement) (2013) 3(580)(supplement), pp. 557-562
The main concern of credit institutions in Romania should be to maintain the portfolio of clients. Long-term cooperation relations between a bank and its customers represent the proof of the bank's efforts in providing quality services that meet consumer demands. Moreover, keeping existing...
Persistent link: https://www.econbiz.de/10011004854
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Antecedents of online banking satisfaction and loyalty: empirical evidence from Finland
Karjaluoto, Heikki; Jarvenpaa, Lasse; Kauppi, Ville - In: International Journal of Electronic Finance 3 (2009) 3, pp. 253-269
and PU and PEOU, between PEOU and satisfaction and finally between satisfaction and loyalty. The study finally provides …
Persistent link: https://www.econbiz.de/10008592711
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Antecedents of online banking satisfaction and loyalty: empirical evidence from Finland
Karjaluoto, Heikki; Jarvenpaa, Lasse; Kauppi, Ville - In: International Journal of Electronic Finance 3 (2009) 3, pp. 253-269
and PU and PEOU, between PEOU and satisfaction and finally between satisfaction and loyalty. The study finally provides …
Persistent link: https://www.econbiz.de/10008539397