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Satisfaction : a behavioral perspective on the consumer
Oliver, Richard L. - 1997
Persistent link: https://www.econbiz.de/10004322919
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Expectancy theory predictions of salesmen's performance and determinants of the motivational antecedents
Oliver, Richard L. - 1973
Persistent link: https://www.econbiz.de/10004839586
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Satisfaction : a behavioral perspective on the consumer
Oliver, Richard L. - 2010 - 2. ed.
Persistent link: https://www.econbiz.de/10004950994