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USB Cologne (EcoSocSci)
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Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing
Bowen, David E.
(
contributor
);
Chase, Richard B.
(
contributor
)
-
1990
-
1. ed.
Persistent link: https://www.econbiz.de/10004094980
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Winning the service game
Schneider, Benjamin
;
Bowen, David E.
-
1995
Persistent link: https://www.econbiz.de/10004310103
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