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The advertising agency business : the complete manual for management & operation
Hameroff, Eugene J. - 1998 - 3. ed.
Persistent link: https://www.econbiz.de/10004372488
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Cases in hospitality marketing and management
Lewis, Robert C. - 1997 - 2. ed.
Persistent link: https://www.econbiz.de/10004713845
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Breaking into advertising : how to market yourself like a professional
Smith, Jeanette - 1998
Persistent link: https://www.econbiz.de/10004028188
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The advertising business : operations, creativity, media planning, integrated communications
Jones, John Philip (contributor) - 1999
Persistent link: https://www.econbiz.de/10004041749
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Erfolgsfaktor Client Loyalty : Kunden-Agentur-Beziehungen erfolgreich gestalten
Tillmanns, Ulrich; Jeschke, Kurt - 2000
Persistent link: https://www.econbiz.de/10004612443
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The human face of call centre management
Hook, Kevin - 1998
Persistent link: https://www.econbiz.de/10004222290
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An idea a day for call centre managers
Hook, Kevin - 1998
Persistent link: https://www.econbiz.de/10004222291
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Call-Center-Praxis : den telefonischen Kundenservice erfolgreich organisieren
Wiencke, Wolfgang; Koke, Dorothee - 1999 - 2., überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10004596731
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Bottom-line call center management : creating a culture of accountability and excellent customer service
Butler, David Lawrence - 2004
Persistent link: https://www.econbiz.de/10004797384
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Das innovative Call-Center : Erfolgsstrategien für serviceorientiertes Call-Center-Management
Schrick, Kirsten (contributor) - 1999
Persistent link: https://www.econbiz.de/10004569793