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Service recovery : fixing broken customers
Zemke, Ron - 1995
Persistent link: https://www.econbiz.de/10004312581
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Knock your socks off selling
Gitomer, Jeffrey; Zemke, Ron - 1999
Persistent link: https://www.econbiz.de/10004139882
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The service edge : 101 companies that profit from customer care
Zemke, Ron; Schaaf, Dick - 1989 - 1. print.
Persistent link: https://www.econbiz.de/10004113377
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Best practices in customer service
Zemke, Ron (contributor) - 1999 - 1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004023000
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Management des umwerfenden Service
Zemke, Ron; Bell, Chip R. - 1996
Persistent link: https://www.econbiz.de/10004302662
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La dimension service
Albrecht, Karl; Zemke, Ron - 1987
Persistent link: https://www.econbiz.de/10004304042
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Umwerfender Service : die Bibel für den direkten Kundenkontakt
Zemke, Ron; Anderson, Kristin - 1994
Persistent link: https://www.econbiz.de/10004197800
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Coaching für den umwerfenden Service
Zemke, Ron; Anderson, Kristin - 1997
Persistent link: https://www.econbiz.de/10004228613
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Delivering knock your socks off service
Anderson, Kristin; Zemke, Ron - 1998 - Rev. ed., 1. print., new and updated
Persistent link: https://www.econbiz.de/10004356269
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Knock your socks off service recovery
Zemke, Ron; Bell, Chip R.
Persistent link: https://www.econbiz.de/10004595509