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Ruyter, Ko de
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Dissatisfaction management : a study into the use of consumer dissatisfaction as a source of management information by organizations
Ruyter, Ko de
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1993
Persistent link: https://www.econbiz.de/10004304351
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Cases in call center management : great ideas (th)at work
Feinberg, Richard E.
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Ruyter, Ko de
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Bennington, Lynne
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2005
Persistent link: https://www.econbiz.de/10004787855
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Qualitative market research : theory and practice
Ruyter, Ko de
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Scholl, Norbert
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2003
Persistent link: https://www.econbiz.de/10004797326
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