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Wirkung von Reputation zur Reduktion von Qualitätsunsicherheit
Büschken, Joachim - 1999
Persistent link: https://www.econbiz.de/10004560809
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Out of the crisis
Deming, William Edwards - 1991 - 14. print.
Persistent link: https://www.econbiz.de/10004136061
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Qualitätscontrolling und Unternehmensperformance : eine theoretische und empirische Analyse
Schmitz, Jochen - 1996
Persistent link: https://www.econbiz.de/10004303583
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Out of the crisis : quality, productivity and competitive position
Deming, William Edwards - 1992 - 18. print.
Persistent link: https://www.econbiz.de/10004164065
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The definition of quality and approaches to its assessment
1980
Persistent link: https://www.econbiz.de/10004825513
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Total quality marketing : the key to regaining market shares
Reddy, Allan C. - 1994
Persistent link: https://www.econbiz.de/10004571095
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Dealing with customer complaints
Williams, Tom - 1996
Persistent link: https://www.econbiz.de/10004305455
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Knock your socks off service recovery
Zemke, Ron; Bell, Chip R.
Persistent link: https://www.econbiz.de/10004595509
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The customer revolution : how to thrive when customers are in control
Seybold, Patricia B.; Marshak, Ronni T.; Lewis, Jeffrey M. - 2001 - 1. ed.
Persistent link: https://www.econbiz.de/10004610983