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Tourist customer service satisfaction : an encounter approach
Noe, Francis P.; Uysal, Muzaffer; Magnini, Vincent P. - 2010
Persistent link: https://www.econbiz.de/10009694487
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Tourist customer service satisfaction : an encounter approach
Noe, Francis P.; Uysal, Muzaffer; Magnini, Vincent P. - 2010
Persistent link: https://www.econbiz.de/10008689354
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Strategic marketing : creating competitive advantage
West, Douglas - 2006
Persistent link: https://www.econbiz.de/10004526111
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Strategic marketing : creating competitive advantage
West, Douglas; Ford, John; Ibrahim, Essam - 2010 - 2. ed.
Persistent link: https://www.econbiz.de/10004953528
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Sales management : a global perspective
Honeycutt, Earl D.; Ford, John B.; Simintiras, Antonis C. - 2003
Persistent link: https://www.econbiz.de/10004718741